Health Coach

CVS Health

1d • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Aetna’s Healthy Aging Support Program is a short term, self-management education program. The Health Coach provides information, referral, assistance with accessing resources, health coaching, and supportive care to Medicare members. The Health Coach will instruct group coaching classes on specific content addressing common health concerns for members with chronic conditions, providing education and resources, and effectively utilizing community, health care, and plan benefit resources.

Requirements

• 2+ years working as a Health Coach
• Associate's Degree or equivalent experience (REQUIRED)

Nice To Haves

• Health Coach Certification
• Candidates with experience in care management, healthcare, social work, aging network, or similar backgrounds
• Community health or public health experience
• Managed Care/Medicare experience
• Bilingual
• Bachelor's Degree (PREFERRED)

Responsibilities

• Educate members on an array of topics such as Managing Medicines, Nutrition, Safety, Benefits/ Resources, Mindfulness and Working with Care Team and empower participation of the group coaching participants
• Assist the member in actively participating with their health care providers and Aetna Care Management teams regarding decisions that impact their health and well-being
• Document all member interaction into the appropriate member record(s)
• Demonstrate empathy for situations faced by our members and their caregivers
• Troubleshoot unavailability of resources, securing support as needed to close member gaps
• Follow program workflows consistently, following up with members to review personal action plan and determine if any additional referrals (e.g., Care Management, Behavioral Health, etc) are needed

Benefits

• medical
• dental
• vision coverage
• paid time off
• retirement savings options
• wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees