Health Coach - Remote

Sharecare

2d•Remote

About The Position

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com. Health Coaches operate in a structured, high-engagement outreach model utilizing an automated dialer system to connect with members throughout the day. Coaches conduct back-to-back coaching conversations, providing education, support, and motivation to help members progress toward their health goals while following established workflows and documentation standards.

Requirements

Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.)
In specific cases, NBHWC certification might substitute for the “health -related” part of the completed 4-year degree
1 -2 years of related experience required
experience in a customer service role preferred
Experience with benchmarks and contact center metrics preferred, including adherence to schedule
Proficiency in computer data entry and Microsoft Office
Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
Ability to work independently and prioritize a moderate workload with minimal supervision
Adaptability to schedule changes on an as-need basis
Ability to multitask with members and operationally with managers and support staff
Hard-wired internet connection is necessary as WIFI is not permitted

Nice To Haves

Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired

Responsibilities

Participating in the following types of telephonic calls: Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program
Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life
Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call
Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors.
Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.
Adhere to a schedule and caseload to support success and connectivity of member interaction. Caseloads may be a 1:1 model or team based. This is determined by the business/client need.
Participate in daily and monthly meetings for updates and to present findings and insight
Note and track the members' progress and efficacy of program