Certified Health Coach - Remote

Sharecare

2d•Remote

About The Position

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Health Coaches operate in a structured, high-engagement outreach model utilizing an automated dialer system to connect with members throughout the day. Coaches conduct back-to-back coaching conversations, providing education, support, and motivation to help members progress toward their health goals while following established workflows and documentation standards.

Requirements

Completed training from a NBHWC certified training program required
Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.)
Proficiency in computer data entry and Microsoft Office
Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
Ability to work independently and prioritize a moderate workload with minimal supervision
Adaptability to schedule changes on an as-need basis
Ability to multitask with members and operationally with managers and support staff
Hard-wired internet connection is necessary as WIFI is not permitted

Nice To Haves

Active board certification in Wellness Coaching from NBHWC a plus
Experience with using chat to deliver coaching sessions a plus
Experience with benchmarks and contact center metrics preferred, including adherence to schedule
Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired

Responsibilities

Participating in the following types of telephonic calls: Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program
Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life
Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call
Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses and external vendors.
Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.
Adhere to a schedule and caseload to support success and connectivity of member interaction. Caseloads may be a 1:1 model or team based. This is determined by the business/client need.
Participate in daily and monthly meetings for updates and to present findings and insight
Note and track the members' progress and efficacy of program