Health Coach

VIPcare•Remote, FL

4d•$18 - $25

About The Position

The Health Coach supports patient health outcomes through proactive outreach, education, and care coordination. The role primarily engages patients by telephone to facilitate transitions of care after hospitalizations or other healthcare events, coordinate preventive care appointments, support medication adherence, and identify potential barriers to accessing care. Working with patients, healthcare providers, and internal teams, the Health Coach helps patients navigate healthcare services, engage in recommended care, reduce avoidable readmissions, and improve overall well-being.

Requirements

High school diploma or equivalent required.
Strong interpersonal and patient engagement skills, including the ability to establish rapport, demonstrate empathy, and communicate effectively with diverse patient populations.
Excellent verbal and written communication skills, particularly for telephone outreach, explaining healthcare information, and coordinating with patients and providers.
Strong organizational and time-management skills, including the ability to manage multiple outreach activities, prioritize follow-up needs, and maintain accurate documentation.
Strong critical-thinking and problem-solving skills, including the ability to identify barriers to care, determine next steps, and escalate concerns according to established protocols.
Ability to work independently and collaborate effectively with clinical, operational, and cross-functional teams.
Proficiency with Google Workspace (Drive, Docs, Sheets, Slides) and ability to navigate electronic medical records, patient management systems, and other healthcare technology.
Strong attention to detail, accountability, and commitment to completing outreach and follow-up activities accurately and promptly.
Ability to maintain confidentiality and handle protected health information in accordance with HIPAA and organizational policies.
Appreciation of cultural diversity and sensitivity toward the patient populations served.
Ability to remain stationary, primarily sitting, for extended periods while performing telephone outreach and computer-based administrative work.
Ability to regularly operate a computer, keyboard, mouse, telephone, headset, and other standard office equipment.
Ability to communicate and exchange information with patients, healthcare providers, and team members by telephone and electronic communication platforms.
Ability to review electronic medical records, patient information, and other detailed documentation for accuracy and completeness.
Ability to occasionally stand, walk, bend, and reach during routine office activities.
Positive work ethic and ability to model organizational core values and guiding principles.
Ability to contribute ideas and feedback as a team player and meet commitments.
Ability to approach tasks and challenges with energy and passion.
Ability to pursue work with focus and drive and complete goals.

Nice To Haves

Associate's or bachelor's degree in healthcare, health promotion, public health, psychology, or a related field.
One or more years of experience in healthcare, patient outreach, care coordination, health coaching, customer service, or a related field.
Familiarity with healthcare operations, preventive care, Transitional Care Management, medication adherence, and Social Determinants of Health.

Responsibilities

Conduct proactive telephone outreach to encourage engagement in recommended healthcare services, preventive care, and follow-up activities.
Conduct Transitional Care Management outreach after hospital discharges or other qualifying healthcare events, coordinating timely appointments and communication between patients and providers.
Support efforts to reduce avoidable hospital readmissions by reinforcing discharge instructions, identifying barriers to follow-up care, and connecting patients with appropriate resources.
Contact patients to schedule Annual Wellness Visits and other recommended preventive care appointments in accordance with outreach protocols.
Conduct Social Determinants of Health surveys to identify barriers such as transportation, food insecurity, housing instability, and other nonmedical needs, and refer concerns to appropriate resources or internal teams.
Support medication adherence by confirming prescription fills, identifying access barriers, and coordinating with pharmacies, providers, or internal teams as appropriate.
Educate patients on available healthcare benefits, resources, and services to encourage appropriate utilization and engagement in their care.
Accurately and promptly document outreach, appointment coordination, identified barriers, and follow-up activities in designated systems.
Collaborate with clinical and operational teams to escalate patient concerns, coordinate outstanding follow-up needs, and support continuity of care.
Maintain patient confidentiality and comply with HIPAA, organizational policies, and care coordination protocols.
Perform additional duties as assigned.