Health Coach (Remote-EST/CST)

CVS Health•Work At Home-Pennsylvania, IN

1d•$46,988 - $102,000•Remote

About The Position

The Health Coach telephonically outreaches our Medicare population to improve medication adherence and/or HEDIS diabetes and blood pressure control, providing education and addressing any barriers to adherence by utilizing the member's benefits. This may include outreach to pharmacies and prescribers. The Health Coach utilizes a collaborative process of assessment, planning, implementation, and coordination to engage, educate, and promote/influence of members in decisions related to achieving and maintaining optimal health status.

Requirements

Residence within the Eastern or Central Time Zone.
3-5 years of clinical or practice experience in one or more of the following areas: Renal, Diabetes, Hypertension, Primary Care, Geriatrics, or Oncology.
Experience supporting Managed Care and Medicare populations.
1-3 years of experience using Microsoft Office applications.
Reliable hardwired internet connection.
Associates Degree or equivalent experience

Nice To Haves

Active healthcare licensure or certification such as RN, LPN, MSW, LCSW, or CDE are highly preferred.
5 years of clinical or practice experience in Renal, Diabetes, Hypertension, Primary Care, Geriatrics, or Oncology.
Experience with telephonic coaching, patient education, or case management.
Strong computer proficiency, including Microsoft Office.
Ability to work independently with strong time management and organizational skills.
Excellent analytical, problem solving, and critical thinking abilities.
Strong communication and interpersonal skills with the ability to build rapport and navigate complex situations; bilingual skills are a plus.
Demonstrated ability to support positive behavioral change using effective communication techniques.
Experience with motivational interviewing and active listening.

Responsibilities

Assessment of Members: Through motivational interviewing and the use of various tools, uses healthcare knowledge and experience of health risk behaviors to conduct evaluation of member's health status for either HEDIS health screening/control or Medication Adherence.
Utilizes influencing/motivational interviewing skills to ensure member engagement and discern health needs based on key questions and conversation to promote behavior changes to achieve optimum level of health.
Partners with members to identify opportunities for integration into available internal/external programs.
Using a holistic approach consults with Manager or others to overcome barriers with assisting members in meeting goals and objectives.
Utilizing interviewing and active listening skills, provides coaching, information and support to empower the member to make ongoing independent healthy healthcare choices.
Interprets and utilizes guidelines/criteria to positively impact members' health.
Provides up-to-date healthcare information to help facilitate the member’s understanding of his/her health status.
Helps member actively and knowledgably participate with their provider in healthcare decisions.
Applies judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact healthcare access, services and resolution of member issues.
Develops a proactive course of action to address issues presented to enhance the short- and long-term health outcomes as well as opportunities to enhance a member’s overall wellness through integration.