Collections Account Specialist (Remote in EST or CST)

Pitney Bowes • US WI Remote, WI

4d • Remote

About The Position

As a remote-based Collection Account Specialist at Pitney Bowes, you will support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy. In this role, you will be responsible for maintaining client satisfaction by addressing client needs through internal and external process partners to resolve transactions as assigned. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process. The wage for this position is $18 per hour. You must have the availability to work Monday through Friday from 8:00AM to 5:30PM EST / 7:00AM to 4:30PM CST (Specific schedule within those hours may vary or change as needed). Candidates located in the PST and MST areas are not eligible for consideration for this job. You must reside in the EST and CST areas to be eligible for consideration for this job. Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B). You are a forward-thinking individual with a positive and professional client-first attitude, who enjoys resolving complex issues and is eager to take on new challenges daily. You are passionate about resolving client concerns that directly result in the resolution of delinquent balances. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others.

Requirements

• 2 or more years of client service experience
• Proven time management skills
• Excellent professional written and oral communication
• Able to work independently and prioritize and schedule daily activities while functioning in a team environment.
• Strong organizational skills (Microsoft Office Suite experience a plus)
• Strong interpersonal skills/ability to work with others.
• Attention to detail; excellent problem-solving and analytical skills.
• Appropriate work from home setting for being in a client-facing environment.

Nice To Haves

• Prior experience in collections, account management, and/or billing reconciliation

Responsibilities

• Collect past-due accounts across multiple lines of business.
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems.
• Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation.
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support and respond to any client inquiries or requests.
• Communicate with and maintain a good working relationship across business units at Pitney Bowes
• Organize and maintain your day to ensure proper time parameters are met for all items and tasks.
• Complete other duties as assigned.

Benefits

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed