Health Coach Educator, Care Anywhere

Alignment Health • San Jose, CA

6d • $48,373 - $72,559

About The Position

Alignment Health is seeking a Health Coach Educator to conduct home and virtual visits, including telehealth and telephone visits. The role builds wellness coaching relationships with patients, caregivers, and families, supporting them as they work toward better health through encouragement, education, and practical assistance.

The Health Coach Educator contacts patients eligible for Alignment’s Care at Home program, collaborates with advanced practice clinicians and/or social workers to develop action plans, and encourages habits that support a higher quality of life. The role also helps patients access community resources and social services, develops and distributes health education materials, and coordinates care with Alignment team members and health-related vendors. The position is responsible for providing a high level of patient service and supporting member retention and satisfaction.

Requirements

• At least 1 year of experience as a wellness or health coach or educator.
• High school diploma or GED; an associate’s degree or two additional years of experience may be substituted for education.
• Ability to communicate positively, professionally, and effectively; provide leadership; teach; and collaborate with others.
• Solid knowledge of specific diseases, lifestyle-related topics, nutrition, and exercise.
• Knowledge of and experience applying the stages of change or a similar behavior change model.
• Excellent interpersonal skills and the ability to foster trust and respect among customers and coworkers.
• Ability to work independently and remotely.
• Ability to work with protected health information and maintain confidentiality and privacy in accordance with HIPAA regulations and AHP policies.
• Proficient computer skills, including Microsoft Office Excel, Word, and PowerPoint.
• Ability to work a flexible schedule.
• Effective written and oral communication skills and the ability to establish and maintain constructive relationships with diverse members, management, employees, and vendors.
• Ability to perform mathematical calculations and calculate simple statistics correctly.
• Ability to prioritize multiple tasks and use advanced problem-solving and reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement, and manage appropriate resolutions.
• Effective problem-solving, organizational, and time-management skills, and the ability to work in a fast-paced environment.

Nice To Haves

• Senior care experience.
• Bachelor’s degree.
• Bilingual skills.

Responsibilities

• Contact patients eligible for Alignment’s Care at Home program and provide wellness coaching to reduce or eliminate high-risk behaviors.
• Collaborate with advanced practice clinicians and/or social workers to develop an action plan.
• Encourage adoption of habits conducive to a higher quality of life.
• Deliver a high level of patient service and increase member retention and satisfaction.
• Assist patients with accessing community resources and social services that address social determinants impacting health and wellbeing.
• Develop and distribute health education materials to identified patients, caregivers, and/or families.
• Coordinate care with other Alignment team members, including health-related vendors, to support optimal patient care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED