Health Coach Educator, Care Anywhere

Alignment Healthcare • San Jose, CA

5d

About The Position

The Health Coach & Educator conducts home and virtual visits, including telehealth and telephonic visits, to build wellness coaching relationships with patients, caregivers, and families. The role supports people in working toward better health by providing encouragement, education, and practical assistance. It serves patients eligible for Alignment’s Care at Home program and works with other care team members to support patient wellbeing and quality of life.

Requirements

• At least 1 year of experience as a wellness or health coach or educator.
• High school diploma or GED; an associate’s degree or two additional years of experience may substitute for the education requirement.
• Ability to communicate positively, professionally, and effectively; provide leadership; teach; and collaborate with others.
• Solid knowledge of specific diseases, lifestyle-related topics, nutrition, and exercise.
• Knowledge of and experience applying the stages of change or a similar behavior-change model.
• Strong interpersonal skills and ability to foster trust and respect among customers and coworkers.
• Ability to work independently and remotely.
• Ability to handle protected health information and maintain confidentiality and privacy in accordance with HIPAA regulations and company policies.
• Proficiency with Microsoft Office Excel, Word, and PowerPoint.
• Ability to work a flexible schedule.
• Effective written and oral communication skills and ability to establish and maintain constructive relationships with diverse members, management, employees, and vendors.
• Ability to perform mathematical calculations and calculate simple statistics correctly.
• Ability to prioritize multiple tasks and use advanced problem-solving and reasoning to define problems, collect data, establish facts, draw valid conclusions, and develop, implement, and manage appropriate resolutions.
• Effective problem-solving, organizational, and time-management skills, and ability to work in a fast-paced environment.
• No licensure required.

Nice To Haves

• Senior care experience.
• Bachelor’s degree.
• Bilingual skills.

Responsibilities

• Contact patients eligible for Alignment’s Care at Home program and provide wellness coaching to reduce or eliminate high-risk behaviors.
• Collaborate with advanced practice clinicians and/or a social worker to develop an action plan.
• Encourage habits that support a higher quality of life.
• Deliver a high level of patient service and help increase member retention and satisfaction.
• Help patients access community resources and social services addressing social determinants that affect health and wellbeing.
• Develop and distribute health education materials to identified patients, caregivers, and/or families.
• Coordinate care with Alignment team members, including health-related vendors, to support optimal patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED