Health Coach Consultant
About The Position
At the 24-Hour Nurse Line, the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation, and evaluation to engage, educate, and promote/influence members' decisions related to achieving and maintaining optimal health status. This role requires an RN with an unrestricted active license. The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for facilitating effective health care decision-making, improving the quality of care, enhancing member satisfaction with their health care plan, facilitating appropriate use of health care resources, providing up-to-date health care information to help members understand their health problems and possible options, assisting by clarifying available options for the member's particular health problem or issue, helping members actively and knowledgeably participate with their provider in their own health care decision-making, promoting healthy lifestyles to help lower personal health risks and prevent illness, and making referrals to available health and wellness programs as appropriate.
Requirements
- Active unrestricted RN compact state licensure.
- 3+ years of clinical experience required, specifically in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.
- 1 year proficiency in Microsoft Office Suite (including Outlook and Microsoft Word).
- Proficient keyboarding skills.
- Enjoy working with computers and evolving technology, prefer online resources over printed documents.
- Telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience.
- Self-motivated.
- Able to complete 6 weeks Mon-Fri orientation on a variable daytime schedule.
Nice To Haves
- Managed Care experience preferred.
- Previous coaching experience preferred.
- Model candidates have telephone triage nursing experience.
- Must reside in a nurse Compact State and hold a Compact license.
Responsibilities
- Facilitates effective health care decision-making.
- Improves the quality of care.
- Improves member satisfaction with their health care plan.
- Facilitates appropriate use of health care resources.
- Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options.
- Provides assistance by clarifying available options for the member's particular health problem or issue.
- Helps members actively and knowledgeably participate with their provider in their own health care decision-making.
- Promotes healthy lifestyles to help lower personal health risks, preventing illness.
- Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate.
- Applies a broad clinical experience to at times complex issues, ensuring a positive member experience.
- Expands their knowledge base while applying excellent communication skills.
- Acts as a leader of people and process improvement, and wants to make a difference in people's lives.
- Works in a challenging fast-paced office (and potentially work at home) position.
- Does the right things for the right reason in all interactions.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility
- CVS Health bonus, commission or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
