Health Club Desk Agent - PM Shift (PT)

Grand Traverse Resort and Spa•Acme, MI

10d

About The Position

The Health Club Desk Agent monitors facility access and use, ensures members and guests register and use services appropriately, and handles cash and credit transactions for food and merchandise purchases. The position provides customer service, supports reservations and memberships, maintains the Spa facilities, and performs Beach Club Attendant duties during the summer/fall season. The successful candidate has an upbeat, positive attitude, strong people and customer-service skills, and the ability to multitask. The role involves regular interaction with guests, coworkers, vendors, and other departments. Applicants must be at least 18 years old and have cash register and cash-handling experience. Current First Aid and CPR certifications are preferred; classes may be provided. The role requires frequent standing and walking, including standing for extended periods, and may involve occasional lifting or moving of up to 25 pounds. The work environment is usually moderately noisy and may require working outdoors. Regularly scheduled breaks are available. Native American Preference applies. Employment is conditional on passing a background investigation and drug screen.

Requirements

At least 18 years of age.
Cash register and cash-handling experience.
Upbeat personality and positive attitude toward daily work.
Professional interactions with coworkers, vendors, and other departments.
Strong work ethic and ability to handle multiple responsibilities.
Computer skills, problem-solving ability, multitasking ability, and excellent customer-service skills.
Strong people skills.
Ability to use multiple phone lines.
Ability to stand for extended periods and regularly stand, walk, and talk or hear.
Ability to occasionally reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.
Ability to occasionally lift and/or move up to 25 pounds.
Ability to multitask while maintaining a positive and upbeat attitude.
Ability to pass a background investigation and drug screen as a condition of employment.

Nice To Haves

Current First Aid and CPR certifications; classes may be provided.
Basic knowledge of Office Suite.

Responsibilities

Check in members and guests entering the Spa.
Monitor facility access and use, ensuring that users are authorized and that services are paid for and used appropriately.
Perform Beach Club Attendant duties during the summer/fall season.
Check the condition and appearance of Spa facilities, stock and order supplies, and complete daily cleaning.
Dispense locker keys and towels, and report missing locker keys to the assistant health club manager.
Answer phones and take messages for people who are unavailable.
Take reservations for court times, lessons, children’s activities, and other activities.
Print membership cards and schedule picture-taking times when needed.
Pass important information to the incoming employee at shift change.
Attend monthly all-staff and desk-staff meetings.
Know and follow safety procedures; promptly report equipment or other safety issues to the appropriate department or person in charge.
Promote the Spa by obtaining potential client information and referring inquiries to the membership department.
Stay knowledgeable about the Resort, Spa, health club, and surrounding area.
Provide excellent, enthusiastic customer service.
Collect membership fees and distribute them to the executive office daily.
Sell retail items, deli products, and Spa treatments, including upselling.
Maintain good rapport and a positive attitude with fellow employees.
Complete assigned duties and follow grooming and dress standards in the Employee Handbook.
Maintain open communication with the supervisor.
Understand and follow the Resort’s environmental practices.
Use computer skills, problem-solving, multitasking, and multiple phone lines as needed.