Health Clerk - PRN Staffing Support Services

University of Missouri Health Care•Columbia, MO

7d•Onsite

About The Position

MU Health Care is looking for a highly attentive, dependable professional to join our Staffing Support Services team and play a vital role in supporting patient safety as a Health Clerk. The ideal candidate is observant, detail-oriented, and able to maintain focus while monitoring multiple video feeds and identifying potential safety concerns in real time. We value individuals who communicate promptly and clearly, work well under pressure, and take initiative when situations require immediate escalation to clinical staff. Success in this role requires strong computer skills, sound judgment, and the ability to remain calm and engaged throughout a fast-paced environment. This position is perfect for someone who takes pride in noticing the small details others may miss and understands how those details can make a meaningful difference in patient care and safety. If you are a vigilant team player who enjoys being a critical link in maintaining a safe, patient-centered environment, we encourage you to apply.

Requirements

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Nice To Haves

Additional license/certification requirements as determined by the hiring department.

Responsibilities

Provide administrative and clerical support for units.
Serve as the computer and office equipment resource or super user for areas.
Answer phones, take and relay messages, ensuring follow-up as needed.
Monitor and promptly answer call lights using positive guest relations skills, coordinating appropriate staff assistance as required.
Coordinate, maintain, and restock unit supplies, including coordinating and completing retrieval and delivery.
Serve as the unit resource person and communicator by maintaining line of sight on staff locations, equipment, and supplies.
Coordinate paperwork for the unit, including admissions/discharge logs, census logs, patient medical records, and other unit-specific documentation.
Maintain accurate and timely entry of information into the computerized bed-management system.
Collect patient and unit data as assigned.
Maintain appropriate medical records and other forms needed during computer downtime.
Organize workload and manage multiple tasks while maintaining a neat and clean patient environment in the unit station and common areas.
Utilize principles of Patient Family Centered Care to provide exemplary customer service.
Establish and ensure good rapport with patients, guests, and staff.
Monitor visitors on the unit and alert staff to possible problems and security issues.
Assist with patient support and safety monitoring tasks that do not require hands-on clinical patient care, including observing assigned patients for safety, including suicidal precautions as outlined by the RN, reporting safety concerns to clinical staff, and redirecting patients until assistance arrives, meal-tray set up, monitoring safety, and for oral intake difficulties.
Educate and train new health clerks, students, and other staff, related to health clerk activities and responsibilities.
Contribute to and support a positive learning environment.
Perform other duties as delegated by nursing staff and unit management as needed in routine and emergent situations.
May complete unit/department-specific duties and expectations as outlined in department documents.