Health Center Supervisor

Family HealthCare Network•Fresno, CA

15h•Onsite

About The Position

The Health Center Supervisor is responsible for the direct supervision of staff members and daily operations of the health center. This role involves leading a team, managing performance, ensuring compliance with policies and procedures, and optimizing patient flow and customer service.

Requirements

Proficiency in written and verbal communication.
Proficiency in basic mathematics.
Proficiency in computer applications and technical systems.
Completion of an Associate’s Degree program with a recognized major and a minimum cumulative GPA of 2.5; OR A combination of relevant experience and completion of a high school diploma with a minimum cumulative GPA of 2.5, or General Educational Development (GED) with a minimum overall score of 162.5.
Healthcare-related knowledge frequently acquired through completion of a trade school, para-professional, or certificate-type program.
A minimum of two years of leadership experience OR five years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
A minimum credit score of 650.
Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions and other elements.
Medical Assistant/LVN Certification at locations without a Floor Supervisor.
Ability to effectively communicate, verbally and in writing, opinions and extrapolations of information collected and synthesized/analyzed.
Responsible for the resolution of conflicts.
Compiles, analyzes and prepares information in an effective written form.
Effectively conveys technical information to non-technical audiences.
Regularly required to sit and type.
Frequently required to stand or walk.
Occasionally squat, kneel, and reach above and below shoulder height to lift and/or move items up to 20 pounds.

Nice To Haves

If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma or Associate’s degree.

Responsibilities

Provides supervision to departmental staff, including selecting and building talent.
Responsible for performance management of assigned staff, including recognition, performance evaluations, formal coaching and counseling, and disciplinary actions.
Makes recommendations regarding hiring, firing, advancement, promotion, and other status changes of assigned staff.
Communicates effectively with staff, builds a successful team, and aligns team performance.
Provides and/or ensures employees receive necessary instruction/training for job responsibilities and compliance.
Manages the work of the assigned team, assigns duties, and provides daily guidance and supervision.
Monitors staff performance, department staffing, and resolves issues preventing goal attainment.
Ensures employees adhere to company workflows, procedures, and policies, and corrects non-compliant actions.
Identifies trend offenses and reports them to the manager.
Recommends workflow and procedure changes based on observations.
Assists the manager in ensuring department expenses stay within budget.
Maintains compliance with all employee-related reporting and tracking.
Collaborates with the Manager to develop, implement, and track operational plans to improve health center performance goals.
Identifies opportunities and implements strategies for improving customer service, patient throughput, and patient flow.
Ensures patient information is collected, verified, updated, and financial options are reviewed and offered.
Ensures insurance eligibility verification is completed.
Understands and performs legal documentation and chart completion according to policy and procedures.
Completes periodic chart audits to ensure the Health Center remains audit ready.
Conducts health center rounding to ensure customer service, team rapport, and compliance with OSHA, Joint Commission, regulatory agencies, and infection control guidelines.
Completes the Health Center Checklist and follows up on outstanding issues.
Handles patient complaints, assists patients, and develops solutions to problems.
Collaborates with other department supervisors to resolve patient issues.
Ensures all relevant logs (sterilization, medication, AIC, crash cart, OC for glucose, refrigerator, oxygen tank) are accurately maintained.
Ensures supplies, medication, forms, and equipment are ordered and in stock.
Participates and assists with facilitating staff meetings.
Assists in facilitating efficient patient flow by coordinating front and back office and ancillary services.
Utilizes dashboard and metric tools to ensure efficient patient flow and reduce wait times.
Ensures appointment schedules are maximized and spread throughout the shift.
Ensures staff follows operational workflows related to registration, eligibility, copay collections, vitals, referrals, and clinical procedures.
Prepares and posts staff schedules at least one month in advance.
Administers initial and annual skills/competency assessments.
Adheres to the Attendance and Absenteeism Policy.
Ability to present to and work at any FHCN location based on business need.
Performs other duties as assigned.