Health Center Relations Specialist -51st Ave (7621)
About The Position
Terros Health is seeking a Health Center Relations Specialist for our 51st Ave Health Center in Phoenix, AZ. This role is the front line for patient interaction, responsible for greeting individuals, scheduling appointments, conducting intake interviews, and gathering necessary information and paperwork. The ideal candidate is flexible, compassionate, and professional, and enjoys working with individuals during vulnerable times. Terros Health is a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for 56 years, dedicated to helping people live in recovery and saving lives.
Requirements
- Minimum One-Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required.
- Familiarity with health insurance eligibility and electronic health record management systems.
- Intermediate level of competency in Microsoft Suite and web-based programs.
- Experience in managing a wide range of administrative, support related tasks.
- Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment.
- Excellent written and verbal communication skills.
- Proven track record of delivering a high level of customer service in a healthcare setting.
- Must pass a TB Test, a criminal background check and drug test.
Nice To Haves
- Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred.
- Associates degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.
- At least one year relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred.
- Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.
- Experience with NextGen preferred.
Responsibilities
- Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
- Process the check-in of patients and notify the appropriate staff member of the arrival of patients.
- Update relevant information during auto-flow by completing a four-point check.
- Review and update the daily schedules; ensuring all necessary data is accurately collected.
- Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.
Benefits
- Multiple medical plans - including a no premium plan for employees and their families
- Multiple dental plans - including orthodontia
- 401(k) with a company match
- Interest free medical line of credit
- Financial education, planning, and support
- 4 Weeks of paid time off in the first year
- Wellness program
- Pet Insurance
- Group life and disability insurance
- Employee Assistance Program for the Whole Family
- Personal and family mental and physical health access
- Scholarships
- Clinical supervision
- CEUs
- Tuition discounts with GCU and The University of Phoenix
- Working Advantage - Employee perks and discounts
- Gym memberships
- Car rentals
- Flights, hotels, movies and more
- Bilingual pay differential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
