Health Center Manager
About The Position
Planned Parenthood of Florida is seeking a dedicated Health Center Manager to lead and support our team in the Orlando health center. You will be an integral part of our culture, which fosters a commitment to our workplace values: respect, caring, support, effective communication, teamwork, collaboration, accountability, and responsibility. Our mission is to provide exceptional, cutting-edge sexual and reproductive health care (including abortion), through education, advocacy, and clinical services that are affordable, accessible, and available to all people in the community, regardless of income, race, marital status, religion, or sexual orientation.
Requirements
- Bachelor’s degree from an accredited college/university or equivalent work experience.
- Previous healthcare office management experience strongly preferred.
- Demonstrated success in leading, managing, and developing teams.
- Strong organizational, communication, and decision-making skills.
- Passion for and commitment to reproductive health and rights.
- Comfort discussing sensitive topics including sexuality, contraception, STDs, and pregnancy options.
- Familiarity with Microsoft Office; EMR/EHR systems knowledge is a plus.
- Community networking experience strongly preferred.
- A strong commitment to our mission and values.
- Ability to relate to and care for diverse populations and communities.
- Conscientious and cooperative – needs to do what is expected and do it right.
- Careful, thorough, and accurate with details.
- An unselfish person motivated by a strong sense of duty.
- Stable and dependable.
- Friendly and pleasant demeanor – you make others feel comfortable.
Responsibilities
- Provide strong leadership and daily operational oversight of health center activities.
- Supervise, train, and support staff to ensure optimal performance, patient flow, and adherence to quality standards.
- Oversee scheduling, supplies, and inventory management to ensure efficiency and service excellence.
- Promote a workplace culture rooted in equity, inclusion, and our core values.
- Monitor and achieve productivity, revenue, and customer service goals.
- Coordinate and ensure ongoing staff training in medical protocols, workflows, billing, insurance, and patient care.
- Address patient concerns professionally and promptly using REACT tools and affiliate policies.
- Serve as a mentor to team members and a key point of contact for escalated patient or operational issues.
- Conduct observations and evaluations of staff to reinforce best practices and identify improvement areas.
- Ensure compliance with all regulatory and affiliate standards (OSHA, CLIA, AHCA, PPFA, etc.).
- May provide direct patient care when needed, including education, lab work, and follow-up coordination.
- Uphold high standards of safety, cleanliness, and accessibility across the center.
- Complete all required training and onboarding activities and maintain certifications (e.g., BLS).
- Work flexible hours including evenings and weekends based on center needs.
Benefits
- Generous PTO and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
