Health Center Manager (MMCC, San Jose)

Planned Parenthood Mar Monte Careers•San Jose, CA

2d•Onsite

About The Position

The Health Center Manager is responsible for the day-to-day management of all health center activities. This role involves leading the health center to meet or exceed productivity, financial performance, patient visits, and customer service goals. The manager will use independent and critical thinking to develop and execute strategy planning, supervise center management staff with an emphasis on leadership and communication, and assess training needs. They will evaluate staff performance, ensure adequate cross-training, and hold clinical staff accountable for customer service standards through coaching and mentoring. The manager will also complete non-medical audits, stay current on various health topics and services, and partner with Licensed Staff leadership in operational decisions. Maintaining efficient patient care flow, ensuring communication with the Response Center, and holding staff accountable for data accuracy and workflow are key responsibilities. The manager will formally address underperformance with improvement plans and ensure compliance with Risk Management and Quality Assurance practices. Effective interaction with people, maintaining confidentiality, developing and implementing an annual center plan and budget, and managing the health center budget are also crucial. This role involves financial management, daily reconciliation of deposits, submitting invoices, acting as a liaison between billing and the health center, overseeing daily charge entry, and supervising inventory of medications, supplies, and equipment. Collaboration with health center staff, participation in task forces, community outreach, and ensuring proper documentation and training for all personnel are expected. The ability to manage diversity and build successful teams is important. Compliance with various regulations including HIPAA, OSHA, and state pharmacy regulations is required. Non-essential duties include performing direct clinic services as needed and managing patient health records.

Requirements

Ability to perform the duties described above.
Two years of successful experience in a performance driven community health care setting.
Ability to think and act strategically.
Ability to lead others, especially related to change.
Ability to communicate effectively, make decisions, solve problems and function as a team leader.
Strong customer services emphasis.
Excellent organizational skills, a sense of responsibility and a high level of motivation.
Ability to set priorities and maintain composure under stress and provide leadership in a fast-paced environment.
Current experience using computer and mouse.
Experience using a Microsoft Windows based program and willing to learn new computer skills.
Flexibility in working hours, including the ability to work nights and weekends.

Nice To Haves

B.A. or B.S. degree in a health field or management, preferred.

Responsibilities

Responsible for the day-to-day management of all health center activities.
Lead health center efforts to meet or exceed productivity, financial performance, patient visits and customer service goals.
Develop and execute strategy planning from concept to implementation.
Supervise center management staff with emphasis on effective leadership and communication and ability to lead change.
Assess training needs; evaluate staff performance and plans of correction.
Ensure adequate staff is cross-trained in all health center duties.
Hold all clinical staff accountable to specific measurable customer service standards and regular coaching and mentoring for continued staff growth and development.
Complete non-medical audits and assist QMC in medical audits with appropriate chart selection.
Remain current on all FDA approved contraception, non-directional decision-making pregnancy options education, STI’s, comprehensive sexuality, community resources, PPMM medical protocols, administrative procedures, referral procedures and all Planned Parenthood services and programs.
Partner with Licensed Staff leadership in operational leadership decisions to ensure the provision of high-quality patient care.
Maintain efficient patient care flow through a team approach by planning and implementing patient and staff scheduling in conjunction with clinical staff leadership.
Assure regular communication with Response Center to adjust schedules when necessary for walk-in availability and other appointment changes as needed.
Hold staff accountable for data accuracy and productivity, efficient workflow, measuring indicators, and analyzing processes to improve clinic performance.
Ensure that underperformance of team members is formally addressed, with clear and documented performance improvement plans.
Implement and ensure compliance to all Risk Management and Quality Assurance practices as outlined by the Quality Assurance and Risk Management Program.
Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.
Ensure compliance to HIPAA and Agency confidentiality policies in dealing with patients and staff.
Develop and implement an annual center plan and budget.
Review and monitor health center budget and monthly financial statements against operating budget for fluctuations in revenue, variable expenses and staffing ratios and adjusts actions in order to reach clinic specific metrics.
Responsible for financial management and compliance of PPMM financial policies for the health center.
Accountable for daily reconciliation of deposits and logs, submitting invoices and expense reports, financials and account receivables and conducting audits as necessary.
Act as liaison between billing and health center, providing training necessary to team members and resolving clinic billing questions or problems.
Responsible for the oversight of daily charge entry and correction of billing charges and tasks in a timely manner to decrease time to reimbursement.
Supervise inventory, ordering, and control of all medication, supplies and equipment needed to deliver medical services.
Responsible for ordering and accuracy of inventory for medical supplies, contraceptive supplies and office supplies for the health center.
Assures appropriate inventory levels are maintained.
Collaborate and ensure successful communication with health center staff members regarding policy and protocols, staff development needs, and conduct quarterly and weekly team meetings in conjunction with clinical leadership.
Participate in task forces or committees in order to help create Agency strategic recommendations or decisions from an organizational perspective.
Conduct community outreach, networking and education as well as internal and external marketing in order to attract and retain patients and to establish PPMM as a long-term referral source.
Collaborate with HR, and Services training team to verify all employees, volunteers, contractors and students assisting or providing services have appropriate documentation and training completed prior to providing services.
Hire for all center programs and services, retain, terminate (if necessary), and evaluate all staff in cooperation with the Human Resources Department.
Monitors and ensures compliance with PPMM medical protocols and administrative procedures, HIPAA, DHS, CLIA, OSHA, environmental health, Title X, FPACT, Medi-cal and state pharmacy regulations.
Submit audit data; ensure center meets agency all QA requirements.
Performs all direct clinic services as needed.
Responsible for proper preparation, storage and control of the center's patient health records.
Performs other duties as assigned.