Health Center Manager 2 (KY)_Health Center

Planned Parenthood•Lexington, KY

4d•Onsite

About The Position

Under the general supervision of the Area Services Director, provides supervision to staff, oversees the proper functioning of daily operations of the health center, responsible for operations of assigned facility, including budgetary and productivity goals, and monitors compliance with health center productivity and budgetary goals, and incorporates those functions into the overall operations of the agency.

Requirements

BA/BS in related field preferred.
3 years of supervisory or management training and experience required or equivalent based on increase in position responsibilities and leadership experience.
Proficiency in Microsoft Office Suite.
Must present proof of receiving a current flu shot prior to their first day of employment.
Adhere to our code of conduct, policies, procedures, and protocols.
Always demonstrate a high degree of professionalism.
Always support and model our customer service standards.
Value continuous learning and seek ongoing training and development.

Nice To Haves

Patient Data software and EMR experience preferred.

Responsibilities

Supervising, training, coaching, evaluating, and hiring health center staff.
Providing direct patient care; monitoring quality of care and services; providing input and recommendations for planning of changes in procedures, protocols, and services; maintaining efficient health center flow; maintaining staff schedules; developing appointment schedules; monitoring and adjusting appointment schedules for efficient health center flow and failed health center rates.
Maintain efficient, patient-centered health center services by organizing office operations and procedures; prepares payroll; evaluate and recommend system improvements; implement and ensures staff compliance with changes in procedures, protocols, and services; review and approve supply requisitions; assign and monitors front and back-office functions.
Maintain health center staff by recruiting, selecting, orienting, and training staff; selection of licensed medical staff done in coordination with the Director (or Assistant) Director of Clinician Services.
Maintain positive and productive health center staff results by monitoring, coaching, counseling, and disciplining employees, and appraising job results.
Monitor and evaluate staff job performance and initiates disciplinary action as needed, in consultation with Human Resources.
Monitors and evaluates licensed staff (RN, PA, NP) in conjunction with the Director of Clinician Services or the Assistant Director of Clinician Services.
Provide community outreach and networks with community agencies to increase PPGNHAIK visibility and educate about PPGNHAIK services, and contributes to the team effort of the agency, thereby ensuring quality care and services for clients.
Monitor/audit follow up file monthly, reporting as per protocol.
Monitor and audit OSHA/WISHA standards ensuring compliance by all staff.
Serve as a resource to staff on personnel and health center operation matters; must be knowledgeable and compliant with union contract where applicable.
Maintain efficient health center flow by planning and implementing patient staff scheduling that minimizes patient wait times.
Complete operational requirements by developing patient and staff schedules, following up on work results.
Maintain positive staff morale and is customer focused to both internal and external customers.
Plan and facilitate staff meetings with feedback from the clinician team.
Ensure that staff are kept informed of procedure and policy changes and other vital information regarding services or activities agency wide.
Monitor quality of care and services provided by staff by following QI guidelines for audits of follow-up, chart audits, and completion of laboratory compliance reports.
Ensure completion of all weekly, monthly, and quarterly health center reports.
Achieve financial objectives by scheduling expenditures, analyzing variances, and initiating corrective action.
Cash out health center receipts, prepares bank deposits, and monitors and reconciles petty cash.
As a member of the Health Center Manager team, work closely and cooperatively with other agency departments, including the Clinical Services Leadership Team.
Attend meetings and training required to keep up to date regarding agency and disseminate information to staff.
Oversee and maintain the professional appearance and proper functioning of the site facilities.
Ensure that staff understands and complies with agency policies and protocols.
Facilitate health center operations by problem solving with staff, Area Services Director, Director (or Assistant) of Clinician Services, and all departments within administration that provide support to Clinical Services operations.
Provide patient care, as needed.