Health Center Director Position (Clinician) in West Phoenix- 51st Ave/Camelback; SMI Experience (8851)

Terros Health•Phoenix, AZ

3d•$92,000 - $103,000•Onsite

About The Position

Terros Health is seeking a Health Center Director for our 51st Avenue Recovery Health Center location in west Phoenix, AZ. This role is for a leader who understands the complexity of the SMI population, knows the Arizona RBHA system, and can inspire a team that blends behavioral health and primary care into true whole-person care. The Health Center Director will inspire change for life in the patients served in accordance with Terros Health’s values of hope, health, and healing in an outpatient integrated care setting. This position serves as the administrative supervisor of a Federally Qualified Health Center working with individuals seeking outpatient care for both behavioral health and physical health conditions. The role involves oversight and supervision, training, and mentoring for direct and non-direct reports, evaluating patient care, and promoting an environment of compassionate, high-quality service. The Director will supervise operational activities, ensuring program services comply with policies, laws, and accreditation standards, while embracing the recovery philosophy and promoting a safe recovery environment. This role directly supervises Clinical Site Managers and other site staff, serving as a subject matter expert in areas such as SMI treatment, substance use disorders, suicide risk assessment, and integrated care models. The Director is responsible for overseeing all structure and program operations, including behavioral health, substance use treatment, primary care, practice management, and ancillary services. They will hold staff meetings, coordinate staffings for difficult cases, ensure clinical oversight and supervision, and assure professional development of staff. The Director is also responsible for ensuring staff meet production requirements, effective coordination of care, and serves as a liaison among internal departments. Collaboration with clinical and medical leadership is key, as is using clinical and financial data to drive performance improvement activities.

Requirements

Must have a master’s degree in behavioral health, health care administration, public health, or related field or a bachelor's degree in the field of behavioral health, healthcare, or business and 4 years of healthcare leadership experience, or GED/High School Diploma with a minimum of 6 years of healthcare/behavioral health leadership experience.
Must have at least 5 years of experience in integrated health care or in a Federally Qualified Health Center.
Must have at least 3 years of experience in a leadership role.
Experience with medical and/or behavioral health documentation and billing standards.
Experience working with physicians, medical leadership, practice managers, and/or clinicians.
Proficient using computer-based systems including electronic health records (NextGen preferred), Microsoft Outlook, and other Microsoft Office products.
Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health’s driving policy.
Must pass a TB Test and Drug Screen.
Background Check Required.

Nice To Haves

Independent Licensed Clinician Strongly Preferred (LCSW or LPC)
Arizona Behavioral Health Licensed Professional preferred/ Independent License Strongly Preferred
Experience with SMI population
Experience with Arizona's RBHA system
Experience with NextGen EHR

Responsibilities

Serves as the administrative supervisor of a Federally Qualified Health Center working with individuals seeking outpatient care for both behavioral health and physical health conditions.
Provides oversight and supervision, training and mentoring for direct and non-direct reports providing services to patients in the care of Terros Health.
Evaluates patient care, and promotes an environment of compassionate, high quality service to enrolled individuals.
Creates an environment that promotes an outstanding, patient-focused, healthcare experience.
Supervises operational activities ensuring program services are provided in accordance with policies and procedures, local and federal laws, licensure, contract requirements and CARF accreditation standards.
Embraces the recovery philosophy and promotes a safe recovery environment for patients.
Directly supervises Clinical Site Managers, as well as other staff at their respective site(s).
Serve as a subject matter expert for Terros Health in a specific area of expertise, which may include treatment for patients with criminal justice involvement; treatment for substance use disorders; suicide risk assessment and prevention; integrated health care/primary care/FQHC care models; and other evidence-based practices.
Responsible for overseeing all structure and program operations for the Health Center, including operations for behavioral health and substance use treatment services, primary care, practice management, and ancillary services.
Holds regular staff meetings with service lines and coordinates staffings for difficult cases.
Ensures Clinical Site Manager provides clinical oversight and clinical supervision per Arizona licensure regulations.
Administratively supervises assigned staff and assures their professional development through continuing education, training, and leadership development activities.
Responsible for ensuring staff meet minimum production requirements, as set forth by Terros Health leadership, including same day documentation, and billable service hours.
Ensures that site staff are providing effective and appropriate coordination of care to internal and external provider agencies, state entities, or other stakeholders (e.g. probation officers, advocates, family member, hospital staff, jail staff, case management team, etc.) as needed.
Serves as liaison among internal departments, including informatics, service excellence, revenue cycle, human resources, and other clinical programs.
Collaborates effectively with clinical and medical leadership and service lines.
Works collaboratively to ensure the overall improvement of the quality of clinical service delivery to patients served at Terros Health.
This includes participation in facilitation of training opportunities for Terros Health staff as a whole.
Effectively uses clinical and financial data to initiate performance improvement activities to assist individual clinicians and/or teams to deliver excellent integrated health care.
This includes reviewing financial reports, productivity reports, and other reporting mechanisms supplied through Terros Health.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families
Multiple dental plan options, including orthodontic coverage
Vision insurance
Group life and disability insurance
Pet insurance
401(k) plan with company match
Interest-free medical line of credit
Financial education, planning, and support resources
Monetary company contribution toward eligible benefits
Bilingual pay differential
Generous Paid Time Off (PTO) – 3 weeks off in the first year
Paid Sick Time
10 paid holidays annually
Comprehensive wellness program featuring wellness challenges, activities, and prizes
Employee Assistance Program (EAP) available to employees and their family members
Trip Reduction Program
Ongoing professional growth and career development opportunities, including: Scholarships, Clinical supervision, Continuing Education Units (CEUs), Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
Access to the Working Advantage® Employee Discount Program, with savings on: Gym memberships, Car rentals, Flights, hotels, movie tickets, and more