Health Caseworker

International Rescue Committee•San Jose, CA

22h•Hybrid

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The Health Caseworker will address barriers to safety and wellness for especially vulnerable clients. The Health Caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Requirements

Bachelor’s degree in social work, public health, or related field of study preferred.
Minimum of one year of case management experience with similar populations and/or client needs required.
Background in health/mental health services is highly desirable.
Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
Demonstrated success working and communicating effectively in a multi-cultural environment.
Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
Attention to detail and accuracy in work product.
Fluent in English required, both spoken and written; proficiency in Dari, Pashto or Spanish is desired.
Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
Valid driver’s license and access to a personal, insured vehicle.

Nice To Haves

Proficiency in Dari, Pashto or Spanish is desired.

Responsibilities

Work within the Casework team in IRC San Jose to ensure that clients receive health care services, enrollment, follow up care, and referrals.
Schedule clients for Refugee Health Clinic (RHC) appointments. Ensure clients can access the clinic.
Conduct a needs assessment to review health care needs for clients.
Devise a Plan of Care in collaboration with each client to establish goals for the six-month service period.
Perform a simple mental health assessment with each client aged 14 and above.
Schedule health care appointments for clients.
Assist clients in navigating health care services, including OB-GYN follow up, dental care, and mental health services.
Provide clients with extended orientation on health care systems, insurance enrollment, and navigating transportation systems.
Promote client self-sufficiency, by guiding clients in accessing system resources independently.
Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
Attend relevant trainings and meetings at the local and national level, including mandatory meetings with program funders.
Participate in funder site visits/monitoring activities.
May train and lead the activities of volunteers and interns.
Other duties as assigned.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.