Health Care Assistant (Bilingual Preferred)

Planned Parenthood of Wisconsin, Inc.•Madison, WI

7d•Hybrid

About The Position

This is an excellent opportunity for a Health Care Assistant (40/week) at our Madison South Family Planning Health Center! As a valuable member of our team, all Health Care Assistants are provided paid training to learn how to deliver clinical care and how to complete medical administrative tasks. PURPOSE of POSITION: Assists patients seeking sexual and reproductive health care by interviewing, screening, educating and preparing them for their appointment. As a member of a health care team, the Health Care Assistant (HCA) provides medical and administrative support to ensure efficient operation in the clinic setting. The HCA facilitates clinic flow; ensures availability of patient care supplies; performs laboratory and screening procedures and participates in the implementation of patient care plans. This position is also responsible for front desk duties.

Requirements

Must be committed to providing excellent customer service and support the vision and values of Planned Parenthood of WI.
Support for the mission of PPWI and itâ€™s commitment to a culture of diversity, equity, inclusion and belonging.
Must be sensitive to cultural and ethnic differences among staff and patients and be able to relate to diverse communities.
Committed to providing non-judgmental, patient centered care to ensure highest level of patient satisfaction.
Demonstrates organization and time management skills to manage a variety of tasks effectively.
Ability to communicate clearly and effectively with patients, staff and other external parties in a courteous and friendly manner in person and over the phone.
Accuracy and attention to detail is essential.
Effective written and verbal communication skills.
Ability to read and implement written and verbal instructions.
Ability to work independently and as a team member.
Ability to handle sensitive information in a confidential manner.
Some positions require bilingual English/Spanish skills.
CPR certifiable.

Nice To Haves

Experience in electronic health records (EHR), electronic practice management (EPM) system, Office 365, and Microsoft Office Products preferred.
Certification from an accredited medical assistant technical program is preferred.
Experience in reproductive health, family planning, obstetrics, gynecology or related medical/surgical experience is a plus.

Responsibilities

Performs front office duties including greeting and registering patients, answering phones, making appointments, verifying third party insurance, enrolling patients in third party payor sources (public and private) and collecting patient fees.
Interviews, educates and documents patient history in EHR in compliance with agency policies and procedures.
Obtains necessary signatures on consent forms.
Assists clinical staff during exams and procedures in addition to providing patient support.
Prepares and cleans exam and procedure rooms as well as medical equipment consistent with agency standards.
Maintains knowledge of equipment operations.
Assists with management of medical supply inventory and equips rooms with necessary supplies to provide high quality efficient healthcare.
Performs and documents laboratory tests and results including, but not limited to urine pregnancy testing, hemoglobin, HIV testing, point of care urinalysis and Rh testing.
Alerts licensed staff to abnormal results.
Maintains appropriate laboratory records.
Prepares specimens for external laboratory analysis.
Performs vital signs, IM injections, phlebotomy, IV placement, and pelvic ultrasound under direct supervision of licensed staff.
Keeps current on relevant sexual and reproductive health care, community resources, agency protocols, referral procedures and all Planned Parenthood services and programs.
Dispenses contraception and medication adhering to Clinicianâ€™s orders and frequency tables.
Administers ordered medications and or vaccines.
Performs quality assurance activities.
Follows laboratory requirements as defined in Planned Parenthood Federation of America (PPFA) and PPWI Medical Standards and Guidelines.
Complies with all safety and emergency policies and procedures.
Performs other duties as assigned.