Health Care Assistant

Planned Parenthood South Atlantic•Raleigh, NC

13d•Onsite

About The Position

The Health Care Assistant (HCA) serves as the first point of contact for patients arriving at a Planned Parenthood South Atlantic health center for services or information. The HCA provides friendly and efficient service while maintaining front- and back-office operations, assisting providers with daily in-office procedures, drawing blood, and providing patient education. The position supports inclusive, non-judgmental reproductive and sexual healthcare and contributes to health center productivity and patient satisfaction goals. This is a full-time opportunity of 35–39 hours per week, Monday through Friday, with a varying daily schedule. Staff are expected to remain at the health center until all patients have checked out, documentation is complete, and the health center has been cleaned. The starting rate is $23.25 per hour, with periodic increases based on tenure and skill checkoffs. A background check is required after an offer is extended to the final candidate. Applicants must be authorized to work in the United States; employment visa sponsorship is not available.

Requirements

Passion for providing high-quality, non-judgmental reproductive healthcare.
Belief that sexual health is essential to overall health, well-being, and happiness.
Commitment to making patients the priority.
Commitment to providing non-judgmental care to transgender and gender-diverse patients.
Experience working across a diverse service area.
Authorization to work in the United States; employer sponsorship is not available now or in the future.
A complete application must include a cover letter and resume.

Responsibilities

Maintain accurate and complete documentation, including charts and logs.
Provide patients with non-judgmental education, support, and information about reproductive and sexual health by telephone or in person.
Verify and interpret insurance coverage and benefits electronically and over the phone.
Assist clinicians with patient referrals and document scheduled appointments in patient charts.
Cover incoming telephone calls and assist with appointment requests and information inquiries.
Explain clinic fee scales and pricing, as well as insurance benefits including copayments and coinsurance.
Collect patient fees, reconcile computer journal sheets with daily deposits, and report the results promptly to the Finance Department.
Ensure patients complete required forms and obtain service consents accurately and efficiently.
Follow health center procedures for processing and providing over-the-counter and prescription medications and birth control supplies.
Maintain adequate supplies and help keep the health center in working order.
Maintain uniform patient record systems, including computer data, electronic health record documentation, and filing systems.
Work as a team member to meet or exceed center productivity and customer satisfaction goals.
Collect and prepare laboratory specimens; maintain and check laboratory instruments; perform laboratory quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; meet competency and proficiency requirements; and demonstrate problem-solving skills.
Remain at the health center until patients are checked out, documentation is complete, and the health center is cleaned.