Health Care Assistant

Planned Parenthood South Atlantic•Raleigh, NC

12d

About The Position

The Health Care Assistant (HCA) is the first point of contact for patients arriving at Planned Parenthood South Atlantic health centers and provides friendly, efficient service to people seeking care or information. The role maintains front- and back-office operations, assists providers with daily procedures and blood draws, and provides patient education. The HCA also supports laboratory testing, patient records, referrals, medications and supplies, and administrative and financial processes. The position is full-time, scheduled for 35–39 hours per week, Monday through Friday. Staff must remain at the health center until patients are checked out, documentation is complete, and the center is cleaned.

Requirements

Applicants must be authorized to work in the United States.
Applicants must not require employer-sponsored employment visas now or in the future.
A complete application must include a cover letter and resume.
A background check is required after a job offer is extended to the final candidate.

Nice To Haves

Passion for providing high-quality, non-judgmental reproductive health care.
Belief that sexual health is essential to every person’s overall health, well-being, and happiness.
Enthusiasm for making patients the priority.
Commitment to providing non-judgmental care to transgender and gender-diverse patients.
Experience working across a diverse service area.

Responsibilities

Maintain accurate and complete documentation, including charts and logs.
Provide non-judgmental education, support, and information about reproductive and sexual health by phone or in person.
Verify and interpret insurance coverage and benefits electronically and by phone.
Assist clinicians with patient referrals and document scheduled appointments in patient charts.
Answer incoming calls, assist with appointment requests, and respond to requests for information.
Explain clinic fee scales, pricing, and patient insurance benefits, including copayments and coinsurance.
Process patient fee receipts, reconcile computer journal sheets with daily deposits, and report them promptly to the Finance Department.
Ensure patients complete required forms and obtain consents for services accurately and efficiently.
Follow health center procedures for processing and providing over-the-counter and prescription medications and birth control supplies.
Maintain adequate supplies and help keep the health center in working order.
Maintain uniform patient records, including computer data, EHR documentation, and filing systems.
Work as a team member to meet or exceed center productivity and customer satisfaction goals.
Collect and prepare laboratory specimens; maintain and check laboratory instruments; perform laboratory quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; meet competency and proficiency requirements; and demonstrate problem-solving skills.
Remain at the health center until patients are checked out, documentation is complete, and the center is cleaned.