Wilmington- Health Center Assistant

Planned Parenthood of Delaware•Wilmington, NC

9d•Hybrid

About The Position

The Health Care Assistant (HCA) is administratively supervised by the Center Manager and clinically supervised by the Clinician(s). This role is responsible for providing high-quality medical support and clinical care with a focus on outstanding client satisfaction while maintaining/exceeding productivity standards. All duties are performed professionally and in a customer service-oriented manner, complying with PPDE’s Manual of Medical Standards and Guidelines, PPDE policies and procedures, and State and Federal regulatory requirements. The position involves participation in training sessions, including computer-assisted learning. The HCA will welcome and assist clients through the visit process, complete patient intake assessment interviews, provide client-focused education/information, distribute and review fact sheets, and manage the informed consent process with accurate medical record documentation. They will assist clinicians and clients with examinations, follow-up care, and referrals. Duties also include acting as a Procedure Room Assistant, conducting laboratory testing, and sterilizing instruments. The HCA may assist in abortion services as needed and is responsible for maintaining the upkeep and care of exam rooms, clinical work areas, equipment, and supplies, including log entries. Front office duties include receiving and directing calls, using the practice management system for client information, service data, and charges, and performing charge-out duties. Accurate recording of lab tests and results in logs and medical records is essential. The HCA will provide injections as necessary and conduct various lab tests for patients, including Pregnancy, STI, and HIV. Adherence to the mission of PPDE is required, along with performing additional duties as assigned.

Requirements

High School Diploma or equivalency required.
Medical Assistant graduate or AMA Certified Medical Assistant, or Bachelor’s Degree in Social Service, Human Service or Science preferred, or equivalent experience required.
Excellent keyboarding skills with high level of accuracy required.
Must possess capacity to learn software programs required for specific position and access electronic communications, including e-mail, extranet, intranet, and computer-assisted learning.
Requires excellent verbal and written communication skills, listening and interpersonal relationship communication skills.
Must be able to communicate clearly and interact comfortably with a diverse group of clients, staff and volunteers in a non-judgmental, professional and sensitive manner.
Must possess the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Must have the ability to define problems, collect data, establish facts, and draw valid conclusion.
Ability to interpret a variety of technical instructions in various formats required.
Ability to multi-task and to work effectively under pressure due to conflicting demands is required.
Must be flexible, highly organized, creative and detail-oriented with the ability to set and meet deadlines.
Candidates must have a valid driver's license and car insurance.
This position travels up to 50% of the time to our other locations in Dover, Newark, and Wilmington.
When asked to travel to a location other than your home base, you will be reimbursed for travel time plus mileage reimbursement, per policy.
Close vision; hearing/listening; clear speech; walking; lifting and carrying up to 10 pounds overhead and 40 pounds from the floor; stooping; kneeling; bending; sitting; standing up to 8 hours at a time; and use of hands to finger, handle, feel and use keyboard.
Must be able to assist a semi-conscious or unconscious youth/adult from a wheelchair to a bed.
Demonstrated ability to work in a diverse environment, and build productive relationships.
Demonstrated ability to effectively work independently and collaboratively as part of a team is essential.
This position performs tasks that involve exposure to blood, fluids, or tissues as well as cleaning solvents and other chemicals.
This position requires the ability to work in high stress, fast paced environment with potential emergency situations.
Protesters may be present at work and related sites.
This position requires the ability to work an irregular schedule which could include some weekends, early mornings and evenings.

Nice To Haves

One year experience as Medical Assistant preferred
Certified in Phlebotomy preferred
EPIC experience preferred
Medical Assistant graduate or AMA Certified Medical Assistant, or Bachelor’s Degree in Social Service, Human Service or Science preferred, or equivalent experience required.
Phlebotomy Certification Preferred.
Bilingual Preferred.
Minimum one year experience preferred.
Familiarity with women’s reproductive healthcare preferred.

Responsibilities

Participate in training sessions, including computer-assisted learning, as required.
Welcome and assist clients through the visit process.
Complete patient intake assessment interview, provide client-focused education/information, distribute and review of fact sheets, and informed consent process with accurate medical record documentation.
Assist clinician and client with examination process, follow-up care and referrals.
Perform duties of Procedure Room Assistant, conduct laboratory testing, scrub and sterilize instruments.
Assist in the abortion services as needed.
Maintain and provide for the upkeep and care of exam room, clinical work areas equipment, supplies and log entries.
Perform all front office duties: Receive incoming calls, direct to appropriate staff or message system.
Use practice management system, enter client information, service data and charges.
Perform charge out duties as appropriate.
Accurately record all lab tests and test results in appropriate lab logs and medical record as appropriate.
Provide injections as necessary.
Conduct all lab tests for patients including, but not limited to: Pregnancy, STI, and HIV.
Abide by the mission of PPDE.
Perform additional duties as assigned.