Assistant Health Center Manager

Planned Parenthood of Southern New England, Inc. • Hartford, CT

11d • $27 - $37 • Onsite

About The Position

Planned Parenthood of Southern New England is seeking an Assistant Health Center Manager to work out of their Hartford North Health Center. This role is crucial in supporting the Health Center Manager in maintaining a high-functioning team and ensuring smooth daily operations, including customer service and overall health center flow. The position involves contributing to budget goals, monitoring business outcomes, analyzing data for decision-making, and collecting statistical data. The Assistant Health Center Manager will also partner with the manager in strategic planning, goal setting, and leading the team through changes. A key aspect of the role is modeling PPSNE's core values, including business ethics, integrity, customer service, and recovery skills. The position also requires participation in agency initiatives, supporting culturally and linguistically competent services, ensuring regulatory compliance, and maintaining community relations. Additionally, the role may involve managing residency programs, student externs, and volunteers.

Requirements

• Saturday availability and working willingness
• High school diploma preferred
• At least 1 to 2 year(s) of clinical services or health center experience
• Excellent customer service/communication skills; ability to provide quality services to meet individual patient needs
• Must be in alignment with, routinely demonstrate and lead staff around agency’s mission, services, core values and diversity philosophy – able to function in a non-judgmental manner with diverse clients, staff and volunteers
• Ability to help staff manage work and personal life balance matters
• Ability to travel off site as needed
• Interested in expanding your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work
• Have a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions
• Aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions
• Interacts effectively and builds trust with a diversity of people
• Have demonstrated an ability to effectively work across difference
• Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn, and gives both positive and developmental feedback
• Ability to hold oneself and others accountable, including for racial equity practice

Responsibilities

• Assists the manager in maintaining the high-functioning team and overall health center flow to handle the daily customer service and operational needs of the health center on a daily basis
• In conjunction with health center manager helps to develop center’s budget goals
• In conjunction with the health center manager, monitors health center business outcomes and analyzes relevant data to identify trends and to inform future decision-making; uses data to improve outcomes
• Collects and reports center’s monthly statistical data on visits trends and staffing patterns.
• Partners with the health center manager in identifying health center priorities for the annual planning process
• Partners with the health center manager to develop health center goals, objectives and progress.
• Models behaviors that demonstrate PPSNE core values in business ethics, integrity, customer service and recovery skills
• Participates in agency initiatives through work groups outside of the center as needed
• Partners with center manager to support and lead team through changes
• Assists the center manager in monitoring the performance of all health center staff
• Supports efforts to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters
• Ensures that the health center is in compliance with all regulatory and quality standards
• Assists the health center manager in identifying and maintaining regular communication with community leaders, groups and organizations to inform about PPSNE and it services, to identify new patient sources, and to promote the mission
• May help manage a residency program, student externs and/or health center volunteers

Benefits

• Health, dental and vision insurance
• paid parental leave
• retirement savings
• tuition reimbursement
• generous paid time off
• a flexible spending account
• wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED