Health Benefits Services Manager

Access Community Health Centers, Inc.•Madison, WI

15h

About The Position

The Health Benefits Services team ensures that Access can provide high-quality, affordable care to every patient, regardless of their ability to pay. This position is responsible for the supervision of a team of Health Benefits Coordinators who conduct patient screenings and assist with enrollment in Medicaid, as well as the health center's sliding fee discount program, which provides income-based financial assistance to uninsured and underinsured patients. Using a data-driven approach, the Health Benefits Services Manager ensures that the team’s efforts are effectively organized and directed to connect patients to available coverage and assistance options, reducing financial barriers to care and supporting Access’ mission of improving the health and lives of the people in our community. The Health Benefits Services Manager works with multidisciplinary leaders across Access as well as external resources, such as Dane County agency or community non-profit leaders, to successfully meet the team’s objectives. This leader will be knowledgeable in the daily duties of the Health Benefits Coordinator team to effectively supervise this work, while also pursuing process improvements and setting the strategic priorities of the department in collaboration with the Senior Director of Revenue Cycle in support of Access’ financial sustainability. The Health Benefits Services Manager will maintain a high level of situational awareness of state and national policy changes that impact how the team conducts their work.

Requirements

A minimum of a high school diploma or equivalent or associate’s degree in health care, social services, or related field
A minimum of 3 years of experience working in a healthcare setting
A minimum of 2 years of leadership or supervisory experience or a minimum of 5 years of Access experience
Proficiency in Microsoft Office Suite applications

Nice To Haves

Bachelor’s degree in healthcare, human services, or a related field, or an equivalent combination of education and experience
Demonstrated experience with process improvement methodologies and practices
Knowledge of community resources and support services
Proven ability to build and maintain effective relationships with internal and external stakeholders
Experience with Epic HealthLink preferred

Responsibilities

Supervise a team of Health Benefits Coordinators who conduct patient screenings and assist with enrollment in Medicaid and the health center's sliding fee discount program.
Ensure the team's efforts are effectively organized and directed to connect patients to available coverage and assistance options.
Work with multidisciplinary leaders across Access and external resources to meet team objectives.
Pursue process improvements and set strategic priorities for the department in collaboration with the Senior Director of Revenue Cycle.
Maintain situational awareness of state and national policy changes impacting the team's work.