About The Position

To assist customers in their shopping experience by leading all aspects of the HBC team in a way that not only promotes growth for the company, but also results in a team that delivers the top-notch product and service Cosentino’s customers have come to expect. This position is an understudy of the HBC Manager.

Requirements

  • A valid driver’s license is required for deliveries.
  • Must have knowledge of natural and organic products.
  • Must know key items in HBC/GM depts.
  • Have knowledge of when and how all orders are to be written.
  • Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.

Nice To Haves

  • A high school diploma or equivalent is preferred.

Responsibilities

  • In the absence of the HBC Manager, step in to act as the manager-in-charge of the HBC dept.
  • Support the HBC Manager in providing effective coaching, corrective actions, and performance evaluations to improve individual and team performance.
  • Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.
  • In conjunction with the HBC Manager, provide direct supervision of the activities of all other members of the HBC team in a manner that is operationally effective, but is also motivating and respectful.
  • Know and promote ads and specials to increase department sales and profits.
  • Meet or exceed productivity standards to produce desired team and individual results.
  • Know and implement the Cosentino’s Customer Service Standards.
  • Be knowledgeable about the items in the department so you can accurately and courteously answer customer questions.
  • Under the direction of the HBC Manager, practice effective inventory management by knowing key items.
  • Know and practice rotation procedures to ensure product dates are properly monitored.
  • Ensure the department is always clean, fully stocked and creatively merchandised.
  • Learn how to use G.O.T. to write orders and process credits.
  • Have knowledge of company standards when building displays.
  • Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
  • Demonstrates the basic math and reading skills required for the position.
  • Assist the HBC Manager in conducting effective interviews to hire the highest quality candidates for the HBC team.
  • Assist the HBC Manager in creating a schedule that effectively manages labor costs in a way that successfully balances the customer’s need for service with the company’s need to closely monitor expenditures.
  • Address employee relations issues and, if needed, effectively work with the Human Resource team to resolve issues.
  • Practice open communication with store management team regarding any issues in the department.
  • Promote department sales by suggesting additional products, offering samples to customers, and creating visually appealing displays.
  • Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
  • Efficiently and accurately prepare, package and label products for sale to customers.
  • Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

Benefits

  • Mileage Reimbursement
  • Excellent Benefits
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