About The Position

The Health Beauty General Merchandise Manager-In-Training assists customers with their shopping experience by leading aspects of the HBC team to support company growth and deliver the product and service customers expect. The position is an understudy of the HBC Manager and formally reports to the HBC Manager. It is non-exempt. The role requires a valid driver's license for deliveries, knowledge of natural and organic products and key HBC/GM items, familiarity with ordering, and completion of ongoing training and development. A high school diploma or equivalent is preferred.

Requirements

  • Valid driver's license required for deliveries.
  • Knowledge of natural and organic products.
  • Knowledge of key items in the HBC/GM departments.
  • Knowledge of when and how orders are to be written.
  • Complete ongoing training and development as listed on the Cosentino’s Learning Plan.
  • Strong verbal and interpersonal skills for positive customer and peer interactions.
  • Basic math and reading skills.
  • Able to reach overhead with both arms up to 71 inches, twist at the waist, and lift up to 50 pounds with both hands.
  • Able to push and pull grocery items with peak force up to 50 pounds.
  • Able to stand and walk for long periods on hard surfaces.
  • Able to repeatedly lift and carry up to 50 pounds.
  • Able to bend and squat, sometimes to floor level, and work at a quick pace.

Nice To Haves

  • High school diploma or equivalent.
  • Ability to climb a ladder, possibly up to 5 feet.

Responsibilities

  • Act as manager-in-charge of the HBC department in the HBC Manager’s absence.
  • Support the HBC Manager with coaching, corrective actions, and performance evaluations.
  • Promote a positive team atmosphere, cooperation, teamwork, morale, communication, and recognition.
  • Help supervise HBC team members in an operationally effective, motivating, and respectful manner.
  • Know and promote advertisements and specials to increase department sales and profits.
  • Meet or exceed productivity standards.
  • Implement the company’s customer service standards and answer customer questions accurately and courteously.
  • Support inventory management by knowing key items and practicing product rotation procedures.
  • Keep the department clean, fully stocked, and creatively merchandised.
  • Learn to use G.O.T. to write orders and process credits, and follow company standards for building displays.
  • Assist with interviewing candidates for the HBC team.
  • Assist with scheduling to balance customer service needs and labor costs.
  • Address employee relations issues and work with Human Resources when needed.
  • Communicate department issues to the store management team.
  • Promote department sales by suggesting products, offering samples, and creating appealing displays.
  • Resolve customer complaints professionally and involve store management when appropriate.
  • Prepare, package, and label products for sale accurately and efficiently.
  • Complete additional tasks assigned by management, assist other stores or departments as needed, and gain new skills when necessary.
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