Health and Wellness Representative

YMCA of Greater Springfield•Wilbraham, MA

4d•Onsite

About The Position

Under the supervision of the Director, support members and guests in pursuit of their health and wellness goals by providing a positive and enjoyable workout experience.

Requirements

Demonstrate excellent customer service and communication skills.
CPR, First Aid and AED or obtain within (3) three months.
Ability to work with a diverse population and exhibit core YMCA values of caring, honesty, respect and responsibility.

Responsibilities

Welcome, assist and interact with members.
Stay informed and promote Y programs being offered.
Be on time, prepared for your shift, and adhere to the dress code. Secure an alternate staff member to cover work shift scheduled.
Provide friendly and outstanding customer service.
Supervise all Health & Wellness Center activities while on duty and conduct new member orientations as required.
Respond to incidents, accidents and emergencies appropriately, calmly and professionally. Report maintenance needs to the Director.
Be knowledgeable of and be able to administer the Branch’s Emergency Medical Response Procedures.
Remain calm and objective when under pressure or challenged by others; work with fellow staff members and treat them with respect; be able to answer members’ questions, concerns, and complaints in a timely and courteous manner.
Know and enforce all Health & Wellness program policies, procedures and rules in a consistent and fair manner; communicate and educate in a knowledgeable and professional manner.
Demonstrate teamwork and organization by communicating problems or constructive criticism to the Director and work with them to provide quality programs.
Attend all required staff meetings and trainings.