Part Time Healing Arts Receptionist
About The Position
The Receptionist for the Healing Arts Department provides a warm, welcoming environment and creates positive first impressions for guests. This role supports daily operations through administrative responsibilities and dispensary support, ensuring a seamless and high-quality guest experience. Kripalu Center is the largest yoga and wellness retreat center in the United States and a nonprofit educational organization dedicated to supporting individuals and communities in realizing their full potential through the transformative wisdom and practice of yoga. Rooted in mindfulness and holistic wellness, Kripalu creates pathways for personal and collective transformation through immersive, experiential learning. Its campus is located in the Berkshires of Western Massachusetts. Kripalu offers a wide range of guest experiences, including day passes, multi-day programs, signature trainings, online learning, group retreats, and programs led by visiting thought leaders and presenters. The Healing Arts Department is a core part of the Kripalu guest experience, offering a variety of bodywork, therapeutic, and wellness services that support relaxation, restoration, and healing. The team works collaboratively to create a professional, nurturing environment where guests feel cared for and supported throughout their stay. Kripalu is committed to fostering a workplace and community that prioritizes a sense of belonging for all employees, presenters, and guests. We seek individuals who are eager to contribute to an evolving organization grounded in timeless yogic principles and modern practices of leadership and accountability.
Requirements
- 1-3 years customer service or related experience
- Associates degree OR equivalent experience including training in Microsoft programs
- Basic math and money/POS skills
- Ability to work independently while being a team player
Nice To Haves
- Prior experience with ResortSuite software a plus
Responsibilities
- Check in guests for services, including scheduling, modifying, and canceling appointments
- Open and close the department daily in accordance with standard operating procedures
- Support linen room maintenance and dispensary operations, ensuring product availability for all services
- Respond to therapists’ written requests related to facility and product needs
- Work closely with therapists to ensure smooth appointment flow and a positive guest experience
- Develop and maintain a strong understanding of all Healing Arts modalities and effectively communicate offerings to guests
- Maintain a clean, safe, fully stocked, and organized work environment
- Communicate clearly and professionally with guests, team members, supervisors, and therapists regarding any relevant occurrences or needs
- Build effective relationships with guests by understanding expectations, addressing concerns, and offering practical solutions
- Perform other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
