Headwaters Ice Rink Lead Attendant - Seasonal (Riverfront)
City of Fort Wayne•Fort Wayne, IN
•Onsite
About The Position
Seasonal Riverfront – a 25–40 hours/week | Evenings, weekends, and holidays required Confident leader. Customer-first. Calm under pressure. If you thrive in fast-paced environments and enjoy leading teams while delivering memorable guest experiences, this role puts you in charge on the ice. What You'll Do Lead daily operations at the Headwaters Ice Rink, ensuring a safe, welcoming, and well-run experience for guests, staff, and the community. You'll oversee staff, programs, finances, and facility operations while serving as the on-site leader throughout the season.
Requirements
- High school diploma or GED
- One to three years of related leadership, recreation, or customer service experience
- Strong communication, leadership, and problem-solving skills
- First Aid and CPR certification (American Heart Association required within two weeks of hire)
- Valid Indiana Driver's License (required if operating a City vehicle)
- Experience with scheduling, training, and staff supervision
- Cash handling, reporting, and inventory management skills
- Ability to sharpen rental skates and assist with ice maintenance operations
- Comfort coordinating programs, concessions, and public-facing operations
- Ability to assist with marketing materials and ensure accurate public information
- Drives Zamboni or ability to learn how to drive a Zamboni
Responsibilities
- Open, close, and secure the facility while overseeing daily rink operations
- Hire, train, schedule, supervise, and develop 15–20 seasonal staff and volunteers
- Manage admissions, cash handling, deposits, inventory, and financial reporting
- Enforce safety rules, resolve guest concerns, and ensure high-quality customer service
- Plan, staff, and support programs, events, concessions, and skate sessions
- Provides direct supervision to approximately 15–20 seasonal employees
- Sharpen rental skates and assist with ice maintenance operations
- Assist with marketing materials and ensure accurate public information
- Resurfaces ice as required
Benefits
- Gain hands-on leadership experience while helping deliver one of the City's most popular seasonal attractions.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
