Head Waiter/Serveur(euse) en Chef

Playground•Kahnawake, QC

8d•Onsite

About The Position

The Head Waiter is a dynamic role that combines supervisory responsibilities with hands-on service. Acting as a floor supervisor, the Head Waiter ensures the smooth operation of the dining room, supports the server team, and steps in to serve guests during peak times. This is a role designed to enhance teamwork and guest satisfaction, it requires leadership, attention to detail, and a commitment to delivering exceptional service.

Requirements

Previous experience as a senior server, captain, or similar supervisory role in a fine dining or upscale restaurant.
Exceptional customer service and communication skills.
Ability to manage a fast-paced environment while maintaining attention to detail.
A team-oriented mindset with strong leadership abilities.
Flexibility to work evenings, weekends, and holidays as required.
Must be Bilingual (English and French).

Responsibilities

Oversee daily dining room operations, ensuring a seamless and professional guest experience.
Serve as a point of support for servers, helping address guest needs and resolving service issues promptly.
Monitor the timing of food and beverage service to maintain an efficient workflow.
Deliver an unparalleled level of service, stepping in to serve guests as needed during peak times.
Showcase in-depth knowledge of the menu, making recommendations and addressing inquiries.
Ensure tables are well-maintained, clean, and beautifully presented throughout service.
Guide and mentor the server team to uphold service standards and professionalism.
Provide real-time feedback and encouragement to foster a collaborative and efficient work environment.
Step in as a waiter when necessary to assist the team during busy periods or staff shortages
Interact with guests to ensure their satisfaction, addressing concerns and enhancing their experience.
Enforce house policies, ensuring all staff present themselves professionally and follow operational guidelines.