Head Usher (Exempt Hourly Non-Civil Service)

University of Hawaii • Honolulu, HI

11h • Onsite

About The Position

Applicants seeking part-time seasonal work with the University of Hawai‘i at M?noa may apply for Exempt Hourly Non-Civil Service positions at the Athletics Department. Due to the temporary nature of these appointments, Exempt Hourly Non-Civil employees are not eligible for most benefits as provided to regular BOR and Civil Service employees (i.e. paid holidays/leave/night differential). This position is responsible for the supervision of the student assistant usher employees in a designated area and providing security as well as informational services to the public. The Head Usher will be assigned to work at various events at the University of Hawai‘i at Manoa athletic venues.

Requirements

• Some experience in ushering or related experience.
• Physically able to climb stairs.
• Ability to walk, stand, and/or moving on hard surfaces for long periods of time.
• Ability to read, write and speak English clearly.
• Ability to comprehend and follow oral and written instructions.
• Ability to fill in forms and submit written reports as required.
• Ability to work independently and with others.
• Ability to be cordial and tactful in manner.
• Ability to interpret and enforce rules.
• Ability to understand the basic guest service principles including ADA accessibility best practices.
• Ability to multi task and work cooperatively with others.
• Ability to deal with disorderly and impaired guests.
• Ability to work independently and as part of a team.

Nice To Haves

• Working conditions at times are loud, dark or crowded spaces.

Responsibilities

• Supervise student assistant usher employees in a designated area.
• Provide security and informational services to the public.
• Coordinate with ushers in preparing and securing identified areas.
• Coordinate unlocking and locking of doors within the event facility and secured areas.
• Monitor venue vomitory doors ensuring that the doors are closed and appropriately secure during all events.
• Assist in coordination of lost and found items.
• Assist guests by ensuring that they have an enjoyable and safe experience by providing assistance in finding their seats, first aid office and assist with directions to restrooms, concessions and merchandising areas.
• Monitor the crowd for guests causing disturbance or doing anything in violation of the facility’s policies.
• Assist guests with accessibility issues.
• Monitor entrances to restricted areas and keep unauthorized people out of these areas.
• Oversee usher crew assigned to secured areas such as vomitories and emergency exits and ensuring that only credentialed personnel access authorized areas.
• Coordinate the inspection of the area restrooms and clearing of spectators at the end of all events.
• Supervise student assistant usher employees in the area of scanning authorized tickets and passes upon entering the arena.
• Coordinate with student assistant usher employees in preparing and securing turnstile gates.
• Position personnel at each turnstile in designated areas.
• Oversee the scanning of tickets and special passes as required.
• Scan tickets at gate and ensure that no prohibited items are brought into the facility.
• Be available to resolve any challenges or situations that may arise.
• Be knowledgeable and enforce venue policies and procedures regarding re-entry, contraband, wrong tickets, etc.
• Coordinate the opening of gates and the mass exiting after each event.
• File reports of any accidents, damage, suspicious or unsafe conditions and report it to the Event Manager.
• Distribute and receive keys that were issued to student assistant usher employees in the performance of his/her duties before and after each event.
• Resolve any problems brought to your attention by student assistant usher employees.
• Operate a two-way radio to receive and transmit instructions from supervisors to subordinates.
• Know, recognize, and comply with laws, policies, rules, and regulations governing the University of Hawaii and its employees, and the rules of the NCAA and affiliated conferences as now constituted or as may be amended in the future.
• Immediately advise the Director of Athletics or designee if you have reasonable cause to believe violations, whether by employees, students, or others, have occurred or will occur.
• Perform other related duties as required.

Benefits

• Exempt Hourly Non-Civil employees are not eligible for most benefits as provided to regular BOR and Civil Service employees (i.e. paid holidays/leave/night differential).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed