Head Usher

California Center for the Arts•Escondido, CA

1d•Onsite

About The Position

The Head Usher is responsible for providing exceptional customer service for patrons, as well as, venue and patron safety during events. The position oversees front-of-house volunteer ushers in theaters, outdoor events, etc., and responds to special requests from patrons.

Requirements

Excellent communication, interpersonal and customer service skills.
Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
Demonstrate an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending or working with the CCAE.

Nice To Haves

Demonstrated interest in the performing and /or visual arts is preferred but not required.
Experience and comfort with Two-Way radios is preferred, but not required.
Ability to work varied shifts (e.g., morning, nights, and weekends) preferred.

Responsibilities

Providing exceptional customer service and patron direction, escorting patrons as needed.
Ensuring safety of venue for attendance by the public, and patron safety.
Responding to special requests from patrons.
Carrying and distributing house program boxes.
Assisting in lobby set-up and preparation before and after shows.
Maintain a professional, neat and well-groomed appearance, adhering to CCAE uniform requirements.
During pre-event briefs, updating volunteer ushers regarding event-specific information.
Pre-event, Event, and Post-event supervision as needed; checking up on volunteers periodically.
Record volunteer attendance and notes regarding attendance on Head Usher Report.
Train volunteers on house policies and procedures.
Maintain and complete Head Usher Report before, during and after events.
Establish and maintain effective work relationships with other departments and those contacted in the performance of required duties.
Demonstrate an in-depth knowledge of all venues within the CCAE campus and a good understanding of evacuation procedures from all points within each venue.
Other duties as may be deemed necessary by the direct supervisor.