Head, User Services & Engagement

Brock University•St. Catharines, ON

3d•Onsite

About The Position

Brock University Library invites applications for the full-time, permanent position of Head, User Services & Engagement. This position belongs to the Brock University Faculty Association (BUFA) employee group. The successful candidate will provide leadership and direction for the operations of Brock Library’s User Services and Engagement (US&E) department, working closely with the Manager, User Services, to ensure the delivery and development of core library services including: circulation, course readings, resource sharing, research help, maintenance of the Library’s physical collections, and support for user-facing spaces. The successful candidate will participate in library-wide planning and implementation of strategic initiatives and supports the library’s efforts in engagement, which may include library events, promotional activities, co-curricular workshops, and other similar work.

Requirements

A Master’s degree from an ALA-accredited library program or equivalent
Leadership and supervisory abilities, including knowledge of human resources practices and unionized environments
Ability to work collaboratively with colleagues
Ability to effectively manage change and support colleagues in a dynamic environment
Knowledge and experience in the following areas: Research help, Circulation policies and procedures, Resource sharing, Course readings/reserves, Library engagement and outreach activities
Experience using Library Management Systems
Demonstrated user-centered service philosophy and client focus
Awareness of the importance of inclusivity, accessibility, reconciliation, and decolonization in academic libraries
Excellent interpersonal, oral, and written communication skills
Strong organizational and project management skills
Effective analytical, problem-solving, and decision-making skills

Nice To Haves

Master’s level education in an academic discipline
Experience with Ex Libris’ Alma, Primo, and Leganto software
Experience using data and statistics to evaluate work and inform decision-making
Knowledge of the application of Canadian copyright law in the library context, and in particular, fair dealing

Responsibilities

Provides leadership for the US&E Department (1 direct report, 12 FTE staff) in the development, implementation, and assessment of departmental goals, projects, programs and services, including outreach and engagement initiatives
In collaboration with the Manager, User Services & Engagement, provides supervision of library staff in the US&E Department, ensuring departmental policies and procedures are updated and effective
Promotes US&E and Library services, working in consultation with library departments and library leadership.
Coordinates work with other library units as appropriate
Contributes to collaborative partnerships and projects as appropriate (e.g., initiatives of the Ontario Council of University Libraries)
Works with the AUL, Student Success to assess use of space and ensure the James A. Gibson Library’s user-facing spaces are safe, well-maintained, modern, and meets users' needs
Provides departmental leadership for resolving problems related to matters such as security infractions, fines, and referrals to appropriate campus authorities, as necessary
Supports the Library’s strategic goals through active membership on working groups and project teams
Participates in the Library Management and Strategy Team, to help inform library-wide strategy, policies, procedures, and services
Engages in professional development, scholarly and service activities under the terms of the Collective Agreement