Head Teller

BankFirst Financial Services•Northport, AL

8d•Onsite

About The Position

This position supervises branch teller staff and oversees vault operations. The Head Teller is responsible for the daily supervision of teller staff, monitoring their performance in sales and customer service, and verifying the accuracy, quality, and quantity of their work. This role also involves managing the vault, responding to communications in a timely manner, training teller staff on products and procedures, and assisting local branch management with employee reviews. Additionally, the Head Teller is expected to perform at a high level in sales and consultative selling, motivate other employees, address customer inquiries, and assist with other retail departmental duties as needed.

Requirements

Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience.
Outstanding interpersonal and communications skills.
Results-oriented.
Challenge-driven.
Problem-solver.
Proactive.
Self-directed.
Team contributor.
Sound judgment.
Attentive to detail
Strong time-management and organization skills.
Proficient PC and technical skills necessary to perform related job duties.
Ability to interact professionally with customers and other team members.
Ability to successfully multi-task.

Nice To Haves

College degree preferred, but not required.

Responsibilities

Responsible for daily supervision of teller staff.
Monitoring teller staff’s daily performance for sales and customer service.
Verify accuracy, quality and quantity of work of teller staff.
Responsible for vault.
Respond to emails and reports appropriately and in a timely fashion.
Train teller staff on all products and policies and procedures.
Assist local branch management with annual employee reviews.
Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.
Address questions from customers via phone, email, etc.
Assist with other retail departmental duties, as needed.