Head Teller (Bank) / Req 1177 (Onsite)

Partners Bank•Sanford, ME

25d•Onsite

About The Position

The Head Teller will be highly proficient in processing a wide variety of transactions, and in handling complex operational and customer service issues. They will perform teller duties on a daily basis and be responsible for the oversight of the teller line operations to ensure adherence with established regulatory, compliance and operating policies and procedures. The Head Teller will complete and/or assist with teller performance evaluations and documentation, and provide support to management in regard to on-going teller training including sales, service and employee development. They will be proficient in new account opening processes and cross selling the Bank’s various products and services. The Head Teller will also have the ability to oversee branch in the absence of branch management including opening and closing as needed.

Requirements

Three years of prior teller and/or customer service experience is necessary.
Minimum of two years prior experience in a Senior Teller position or a related supervisory role
Excellent communication, organizational and interpersonal skills required.
Fully cross-trained to perform all CSR duties.
Extensive knowledge of teller processes, policies and procedures
Adapts well to change, able to handle multiple tasks and effectively train teller staff.
Must already be authorized to work in the United States.

Nice To Haves

Proficient in new account opening processes and cross selling the Bank’s various products and services.
Ability to oversee branch in the absence of branch management including opening and closing as needed.

Responsibilities

Accurately processes a variety of transactions on a daily basis.
Manages the workflow of the teller line including: staffing levels, teller transaction exception processing and approvals, various teller function operations, etc.
Responsible for completing various tasks including, but not limited to: cash audits, monthly security reports, monitoring cash levels, shipments, orders, etc.
Assists managers with completing performance evaluations and other documentation as needed.
Supervises, coaches and mentors staff and provides on-going training and cross training as needed.
Monitors teller operations to ensure compliance with procedures and policies.
Assists tellers in locating cash discrepancies, processing unusual transactions, and handling difficult customer questions.
Cross sells Partners Bank products and services to contribute to overall branch goals.
Ensures teller line is tidy and clean at all times and current marketing and regulatory posters are in place and displayed accordingly.
Personally maintains a professional image at all times, and manages teller staff to the same quality standards.
Performs other duties as required.