Head Teller

Pennian Bank•Ickesburg, PA

5d•Onsite

About The Position

Join Pennian Bank, a growing community bank committed to delivering exceptional banking and financial services tailored to meet the evolving needs of our customers. We foster a culture of integrity, respect, and collaboration, empowering our employees to build meaningful relationships and provide outstanding service. If you are passionate about helping others and thrive in a team-oriented environment, we invite you to become a vital part of our dedicated team. Are you a customer-focused banking professional with leadership experience and a passion for operational excellence? We’re looking for a Head Teller at our office in Ickesburg to oversee our Teller Unit and ensure top-tier service, accuracy, and efficiency—while mentoring a high-performing team.

Requirements

High school diploma or equivalent
Proven experience in banking or financial services (Teller experience preferred)
Leadership or supervisory experience preferred
Strong knowledge of teller operations and cash handling procedures
Excellent communication, coaching, and organizational skills
Detail-oriented with a strong commitment to accuracy and compliance

Responsibilities

Supervise, coach, and support Teller staff to deliver exceptional customer service
Coordinate schedules, assign work, and optimize workflow
Assist in onboarding, training, and ongoing performance management
Ensure accurate and efficient processing of all transactions (paying, receiving, balancing)
Oversee vault, ATM, and cash handling activities
Maintain appropriate cash levels and complete daily vault balancing
Order currency/coin and manage shipments
Ensure compliance with all procedures and regulatory requirements
Promote a team-oriented, service-first environment
Encourage referrals and identify opportunities to connect customers with products/services
Prepare and deliver reports to leadership

Benefits

Medical (including prescription), dental, and vision insurance
Paid life, accidental death and long-term disability insurance
Short-term disability pay
Voluntary life insurance for employee, spouse and dependents
Accident and cancer insurance
401(k) plan with company match
Employee Stock Ownership Plan (ESOP)
Paid time off and holidays
Voluntary Time Off and opportunities to volunteer in the communities we serve
Consumer loan discount and additional employee services (ex. free personal checking accounts, free safe deposit box, waivers of certain charges, etc.)
Opportunities for career development and advancement