Head Teller

Merchants National Bank•Wilmington, OH

2d•Onsite

About The Position

As a Head Teller you’ll provide guidance and direction to Tellers on branch operating procedures, ensuring compliance with bank policies and maintaining a high level of approval authority and cash limit. This role is critical in delivering quality customer service for both business and consumer banking transactions while promoting and cross-selling bank products and services.

Requirements

High School Diploma or equivalent
Ability to effectively utilize a computer and other standard office equipment
Ability to effectively communicate orally and in writing
Capable of performing basic math problems
Must maintain a friendly, courteous and professional demeanor
Customer service and cash handling skills required

Responsibilities

Provide leadership and support to Tellers on branch operating procedures.
Maintain a higher level of approval authority and cash limit.
Deliver exceptional customer service for various banking transactions.
Promote and cross-sell a wide range of bank products and services.
Process transactions for checking and savings accounts (individual and commercial), time deposits, loans, club accounts, and safe deposit boxes.
Utilize Branch Batch Capture to scan items into the bank’s mainframe.
Maintain required records, reports, and reconciliations to ensure efficient customer service operations and compliance with audits.
Coach and train teller staff to ensure excellent customer service and adherence to standards.
Assist branch management in the coaching process and Teller referral/warm hand-off management.
Provide feedback for Teller performance reviews and ensure Teller learning/development plans are current.
Perform various administrative tasks, including preparing reports requested by management (e.g., Branch Control Checklist).
Maintain branch records and files, and assist with facilities and equipment management.