Head Teller - Calumet City office

First Savings Bank of Hegewisch•Thornton Township, IL

6d•$18 - $19•Onsite

About The Position

Head Teller for a rapidly expanding community bank. This position is responsible for implementing existing policies, procedures and systems involving cashiering operations, customer service functions and security procedures. Coordinates, directs, assigns and evaluates work of Teller staff. Answers Teller questions, handles complex transactions and problems, and oversees balancing. Responsible for smooth flow of Teller lines, optimal window coverage, and general training and supervision of Teller staff. This position oversees provision of a full range of services to existing and prospective customers. Ensures customers are promptly and professionally served. This person handles difficult customer situations when needed. Acts as a Teller when necessary and actively cross sells Bank services. Keeps branch management informed of area activities. Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards and operational processes related to areas of responsibilities. Identifies areas of improvement and offers suggestions to improve efficiency and productivity. Keeps abreast of current changes in technology, processes and standards within the industry and areas of responsibility.

Requirements

High school graduate/GED
12 months of retail banking supervisory experience

Responsibilities

Implementing existing policies, procedures and systems involving cashiering operations, customer service functions and security procedures.
Coordinating, directing, assigning and evaluating work of Teller staff.
Answering Teller questions, handling complex transactions and problems, and overseeing balancing.
Ensuring smooth flow of Teller lines, optimal window coverage, and general training and supervision of Teller staff.
Overseeing provision of a full range of services to existing and prospective customers.
Ensuring customers are promptly and professionally served.
Handling difficult customer situations when needed.
Acting as a Teller when necessary and actively cross selling Bank services.
Keeping branch management informed of area activities.
Following established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards and operational processes related to areas of responsibilities.
Identifying areas of improvement and offering suggestions to improve efficiency and productivity.
Keeping abreast of current changes in technology, processes and standards within the industry and areas of responsibility.