Head Teller-Univer.Banker

Metro City Bank•Lawrenceville, GA

10h•Onsite

About The Position

Responsible for supervising the teller line, performing paying and receiving duties and general clerical work as needed. Provides services for branch customers such as teller transactions, opening new accounts, changing addresses, and handling customer inquiries as needed.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Software skills including Microsoft Office, Adobe, Internet, and Email
Ability to speak effectively before customers or employees of organization
2+ years previous Teller experience

Nice To Haves

Bilingual skills preferred - English/Korean, English/Chinese, English/Spanish, English/Vietnamese

Responsibilities

Supervises the total operations of the teller line
Provides on-the-job training for tellers
Resolves problems & exceptions on the teller line
Balances teller over & short GL
Handles cash requirements for branch
Balances ATM
Assists in teller scheduling to ensure appropriate coverage
Works teller line as needed
Prepare monthly audits, consignment items, & petty cash drawer
Promote and maintain positive relations with all contacts, customers and potential customers
Comply with all department and company policies and procedures.
Contribute to the fulfillment of department and company objectives and goals.
Perform as a team member in allocating and coordinating the work flow.
Will be involved in ordering, receiving, verifying, and distributing cash.
Operates a teller's window to serve the bank's customers by: Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts.
Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks.
Accepting savings deposits and withdrawals, verifying signatures.
Providing additional customer services including Official Checks, and Money Orders.
Balances cash daily
Accepting payments for all loan
Opens and closes vault under dual control
May be responsible for bank opening/closing.
Perform all duties in compliance with BSA/AML regulations and requirements
Obtains adequate data for CIP on all wire and money instrument transactions
Promote and maintain positive relations with all contacts, customers and potential customers
Perform as a team member in allocating and coordinating the work flow
May train new employees and answer co-worker questions
Promote, explain, and sell all banking products
Prepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.
Obtains adequate data for CIP on all wire and money instrument transactions
Ensure proper customer information is collected and OFAC verification is performed before opening an account
Perform Risk Rating Assessment and Due Diligence for all customers.
Maintain and update customer information
Monitors and reports suspicious activity to the BSA Officer