Head Racquets Professional
About The Position
BallenIsles Country Club is seeking a driven Head Racquets Professional to join their team. This role involves assisting the Director in designing, planning, and implementing racquets programs, including special events, clinics, and daily member play. The position requires overseeing racquets staff, scheduling, planning new member evaluations, conducting lessons and seminars, and assisting with tournaments and charity events. The Head Racquets Professional will also act as a liaison for the Team Racquets program, organize member games with the Racquets Concierge, and promote department programs. Responsibilities include monitoring business volume, forecasting, and planning for manpower, productivity, costs, and expenses. A key aspect of the role is implementing and maintaining excellent service to ensure member and guest satisfaction, and assisting the Director with all aspects of staff management, including interviewing, hiring, training, performance evaluation, and problem resolution. The role also involves managing department members such as Racquets Instructors, Racquets Shop staff, and Maintenance staff, and ensuring effective orientation and training for new associates. Safe work practices and other assigned duties are also part of the role.
Requirements
- Associate’s degree (AA); and three to five years related experience as a Racquets professional/instructor; or equivalent combination of education and experience.
- Similar country club environment experience required.
- CPR, First Aid Certification, certified Elite level USPTA or USPTR professional.
- RSPA Elite Professional certification (formerly USPTA Elite Professional) or equivalent professional racquets certification required.
- Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
- Possess U.S.T.A. rating of 4.5 or higher.
- Excellent communication and interpersonal skills.
- Demonstrated leadership experience managing racquets operations, staff, programs, and special events.
- Knowledge of and experience with both tennis and pickleball programming, instruction, and member engagement.
Nice To Haves
- A university tennis playing background is preferred but not essential.
- A minimum of five (5) years of experience as a Head Racquets Professional, Head Tennis Professional, Director of Racquets, or in a similar leadership role is preferred.
- Pickleball teaching and programming experience is preferred.
Responsibilities
- Oversees the activities of the racquets staff professionals and assists with staff training and performance development.
- Schedules the racquets staff professionals for duties both on and off the racquet courts.
- Assists the Director of Racquets in developing racquets club programs and special events.
- Plans all new member evaluations.
- Performs private and group racquets lessons to racquets club members and guests, as well as conducts seminars for members, as directed.
- Provides assistance to the Director of Racquets with operating racquets tournaments and charity events.
- Acts as liaison to the Team Racquets program, oversees all charges for practices, and acts as a conduit for all team communications.
- Works in concert with the Racquets Concierge to organize racquets members' games.
- Promotes the racquets department programs using sound business practices.
- Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
- Responsible for implementing and maintaining excellent service to achieve member and guest satisfaction.
- Responsible to assist Director of Racquets with interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
- Manages department members that may include, but is not limited to: Racquets Instructors, Racquets Shop staff, Maintenance staff and maintenance operations.
- Assures that effective orientation and training are given to each new associate. Assists with development of ongoing training programs.
- Regular and reliable attendance.
- Incorporates safe work practices in job performance.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
