Head of Workplace

Factory•San Francisco, CA

7d•$185,000 - $240,000•Onsite

About The Position

We're looking for a Workplace Lead to build and run the physical and experiential backbone of our company as we scale globally. This is a rare role that sits at the intersection of strategy and execution: you'll design the systems, plan for capacity ahead of growth, and create an environment for employees and visitors alike that reflects who we are as a company. This role is built for someone who thinks like an operator and acts like a host. You're comfortable owning a multi-year space strategy and a same-day event logistics in the same week.

Requirements

7+ years in Workplace, Facilities, or a closely related operations role, including experience opening or scaling offices in multiple markets/countries
Track record of building systems and playbooks, not just running programs
Strong project management and vendor negotiation skills; comfortable owning budgets and being accountable for outcomes
A genuine hospitality instinct - you notice the details others miss and care about how people feel in a space
Startup DNA: you're energized by ambiguity, move fast, and are just as willing to move furniture as you are to present a capacity plan to leadership
Excellent judgment on when to build for scale vs. when to keep things scrappy

Nice To Haves

International experience preferred (real estate, considerations across markets)

Responsibilities

Build the infrastructure (vendor relationships, budgets, tooling, processes) that lets Workplace scale without your personal bandwidth being the bottleneck
Manage a workplace budget and report on spend, utilization, and ROI
Hire and develop a team as scale requires it
Lead site selection, lease negotiations (with legal/finance support), and buildout for new offices as we expand globally
Own headcount-driven capacity planning, forecasting space needs against hiring plans and adjusting in real time
Partner with local counsel, contractors, and vendors to stand up compliant, functional offices in new markets
Build repeatable playbooks so each new market opens faster and more predictably than the last
Own the day-to-day experience of every office the details that make people want to come in and want to bring people to
Design and run onsite programs, from daily operations to milestone moments (offsites, board meetings, exec visits)
Set the standard for how visitors, candidates, and guests experience the company from the moment they walk in
Build feedback loops with employees to continuously improve the workplace experience across locations
Build and lead a team of Office Coordinators across the newly formed offices
Plan and execute company-wide events, from team offsites to all-hands to external-facing gatherings
Manage event budgets, vendors, and logistics end-to-end
Partner with Leadership and cross-functional teams on programming that reinforces culture and connection