Head of Workplace Operations & Experience - Americas

the LEGO Group•Boston, MA

6d•$150,921 - $226,381•Hybrid

About The Position

At the LEGO Group, every single person is united behind our mission to inspire and develop the builders of tomorrow. Be part of a community where you are developing and continuously improving our workplaces, leading operational excellence across the Americas, and helping shape the future of the employee experience. Please Note: No relocation assistance is offered for this position. The role is based on our Boston HUB located at 1001 Boylston Street. Our hybrid working model is 3 days office/2 days home weekly.

Requirements

Proven experience leading Workplaces, Facilities or Corporate Real Estate operations across multiple sites or regions.
Demonstrated experience managing and developing high-performing teams, creating an environment focused on engagement, wellbeing and continuous improvement.
Extensive experience working with Integrated Facility Management (IFM) providers, driving operational performance, governance and supplier relationships.
Strong understanding of workplace operational strategy, facilities management, workplace experience and operational excellence within a global organisation.
Experience leading workplace transformations, office openings, relocations and operational mobilisation projects.
Excellent stakeholder management skills with the ability to influence and build trusted relationships across all levels of the organisation, including senior leadership.
Strong commercial and analytical capability with experience managing budgets, performance metrics and operational reporting.
Experience working within global or matrix organisations, balancing regional priorities with global standards.
Excellent communication, coaching and leadership skills with the ability to inspire teams across multiple countries and cultures.
A proactive, collaborative and solutions-focused approach, with a passion for creating outstanding workplace experiences.

Responsibilities

Lead the operational delivery of Workplace Operations across the Americas, ensuring all locations consistently deliver safe, inspiring and high-performing workplaces that reflect The LEGO Group's workplace strategy and standards.
Provide strategic leadership and operational support across a regional portfolio including Boston, Mexico City, Monterrey, Tempe and São Paulo, balancing local operational needs with global priorities.
Develop, coach and support regional Workplace teams, fostering a culture of collaboration, accountability, continuous improvement and employee wellbeing.
Partner with local Workplace Specialists and Facility Management providers to ensure operational excellence, consistent service delivery and effective issue resolution across all sites.
Drive regional workplace strategy by identifying opportunities to improve processes, optimise services, increase efficiency and enhance the overall employee experience.
Represent the Americas within the Global Workplace Operations & Experience (WOX) Leadership Team, contributing to the development and implementation of global operational priorities, standards and best practices.
Lead regional planning, governance and performance management through operational reviews, KPI reporting, budget oversight and continuous improvement initiatives.
Support the mobilisation of new offices, workplace transformations and major projects, ensuring locations are operationally ready and aligned to global workplace standards.
Build strong relationships with senior business leaders, Hub Councils and key stakeholders to ensure Workplace Operations continues to support wider business objectives.
Provide strategic oversight of Integrated Facility Management (IFM) partners, driving service excellence, contractual performance, innovation and value across the region.
Champion employee engagement by supporting community initiatives, workplace events and activities that strengthen our culture and create vibrant, collaborative workplaces.
Ensure compliance with local legislation, health and safety requirements and corporate policies, maintaining high operational standards across every location.
Act as a regional escalation point for operational issues, providing leadership, guidance and support to local teams during periods of change or business-critical activity.
Contribute to the evolution of global Workplace Operations & Experience by sharing regional insights, lessons learned and innovative ideas that can be adopted across the wider organisation.