Head of UX

Nexus One•Atlanta, GA

13d

About The Position

NexusOne is seeking a Head of UX to define and lead the user experience strategy for their converged data platform. This role involves holistic experience design across various surfaces, establishing UX principles, and driving consistency. The Head of UX will also be responsible for creating and managing an early-stage user research program, synthesizing insights to influence the product roadmap, and building a research repository. Hands-on design execution is crucial, requiring the production of high-quality design artifacts and direct collaboration with engineers. Additionally, the role involves establishing or maturing a design system and partnering with engineering on front-end architecture. Team building, mentoring, and defining the UX operating model in collaboration with Product and Engineering are key aspects of this position. The Head of UX will partner closely with Product leadership, Engineering leadership, Customer Success/Support, and Security/Compliance stakeholders.

Requirements

8+ years in product design/UX (or equivalent), including experience leading design for enterprise / B2B software.
Proven ability to operate as a founding or early-stage UX leader (0→1), building process and influence from scratch.
Strong product thinking: frames problems, defines hypotheses, prioritizes ruthlessly, and measures outcomes.
Demonstrated excellence designing complex, data-heavy workflows (admin/ops, dashboards, configuration, permissions, multi-step tasks).
Fluency in modern design tooling (e.g., Figma) and prototyping; strong communication of rationale and trade-offs.
Experience partnering deeply with engineering teams; understands implementation constraints and can ship iteratively.
Ability to lead ambiguity: makes progress without perfect inputs; creates clarity for others.

Nice To Haves

Experience creating or scaling a design system in partnership with engineering.
Familiarity with accessibility standards (WCAG) and building accessible component libraries.
Background designing for reliability/operability features (audit logs, RBAC, alerts, incident workflows) or platform products.
Experience with customer-facing incident/operational workflows where clarity and trust matter.

Responsibilities

Define and evolve the enterprise UX strategy aligned to NexusOne’s product direction and customer needs.
Lead holistic experience design across surfaces (navigation, workflows, settings/admin, data-heavy screens, onboarding).
Establish UX principles and quality bars; drive consistency across teams and features.
Create an early-stage research program: interview plans, usability testing, feedback loops with Customer Success and Support.
Synthesize insights into clear priorities and narratives that influence roadmap decisions.
Build a research repository and ensure learnings are discoverable and actionable.
Produce high-quality design artifacts (flows, wireframes, prototypes, UI specs) and work directly with engineers through build.
Run working sessions with Product/Engineering to de-risk complex problems and converge on solutions.
Ensure accessibility and inclusive design practices are baked into the process.
Establish or mature a design system (components, tokens, patterns, usage guidance) with a pragmatic adoption plan.
Partner with Engineering on front-end architecture implications (component libraries, theming, performance, maintainability).
Hire, mentor, and develop designers and (as needed) researchers/content design.
Define how UX engages with Product and Engineering: intake, prioritization, design reviews, handoffs, and acceptance criteria.
Establish cross-functional metrics and a culture of learning and continuous improvement.