Head of US Warehouse
About The Position
Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience. At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives. Join us at Lovehoney, where pleasure combines with creativity, data, and innovation! We are currently looking for a Head of US Warehouse who will be integral to driving high-level operational performance across the US region. You will lead the Atlanta Distribution Centre and Canadian 3PL operations, providing leadership and accountability for safety, service, inventory, financial performance, and people. In this role, you will partner closely with Global Warehousing, Customer Care, Transport, Planning, IT, Finance, HR, B2B, Sales, and Marketplace teams to deliver operational excellence and support future growth and continuous improvement.
Requirements
- 10+ years of experience leading multi-site warehouse operations within fast-paced distribution environments.
- Proven leadership experience in developing high-performing teams and managing organizational change.
- Experience implementing Lean, Six Sigma, or continuous improvement methodologies.
- Strong commercial and financial awareness, including budget management and cost control.
- Experience managing third-party logistics providers (3PLs), carrier relationships, or outsourced operations.
- Excellent analytical, problem-solving, and stakeholder management skills.
- Working knowledge of Warehouse Management Systems (WMS), ERP systems, and operational reporting tools.
- Familiarity with local employment, staffing services, payroll, WHS, and business compliance obligations.
Nice To Haves
- Experience with NetSuite, WMS implementation, or automation technologies.
- Experience working across multiple countries and 3PL providers.
- Formal project management qualification (PRINCE2, Agile, PMP, etc.).
Responsibilities
- Lead operational performance across regional owned and outsourced warehouses, ensuring service, inventory accuracy, productivity, quality, and safety targets are met.
- Support peak planning, capacity planning, and operational readiness activities.
- Manage landlord relationships, site compliance, capital works, and facilities management for the Atlanta site.
- Own site security, operational risk management, and escalation of incidents.
- Manage, coach, and develop warehousing leadership teams, driving employee engagement, performance, and succession planning.
- Oversee regional operating and capital budgets, supplier and 3PL relationships, and approve operational expenditure within delegated authority.
- Ensure compliance with company policies, OSHA requirements, and local legislation; manage inventory governance, audits, and year-end stock takes.
- Partner with stakeholders across the business, providing operational updates, reporting, and strategic recommendations.
- Lead regional warehouse strategy, including network optimisation, site development, automation adoption, and operational process standardisation.
Benefits
- Competitive salaries
- Comprehensive company-paid health, dental, vision, life, and disability insurance plans.
- Company matching contributions to your retirement savings plan.
- $150 per year towards fitness activities
- Three weeks of vacation per year
- Staff discounts
- Support for professional development
- Complimentary 1Password Family account
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
