Head of US Speaker Bureau Operations 1

UCB•Raleigh, NC

2h•Hybrid

About The Position

The Head of US Speaker Bureau (Peer to Peer) Operations provides senior leadership for the transformation, governance, and ongoing operation of UCB’s Speaker Bureau program. The position ensures scalable, compliant, and efficient execution of peer‑to‑peer programs while sustaining strong controls, clear accountability, and continuous evolution in alignment with regulatory expectations and business needs.

Requirements

Bachelors Degree
10+ years of pharmaceutical or related healthcare industry experience
3+ years of direct experience within Peer to Peer / Speaker Bureau operations or comparable regulated engagement models

Nice To Haves

Demonstrated senior leadership experience in complex, matrixed organizations
Deep understanding of regulated environments and compliance‑driven operations
Strong ability to influence without authority across cross‑functional senior stakeholders
Proven experience leading operational transformation and sustaining change
Strong operational discipline with a willingness to be hands‑on
Strategic mindset with the ability to anticipate future needs and evolve operating models
Excellent communication, stakeholder management, and decision‑making skills
Experience managing vendors and outsourced suppliers

Responsibilities

Provide strategic leadership for Speaker Bureau transformation, including governance, RACI, process optimization, and change management.
Oversee and performance manage the outsourced Speaker Bureau supplier, ensuring quality execution, compliance, and continuous improvement.
Directly manage the Peer to Peer Operations Lead (who manages a contractor), ensuring effective day to day operational execution and delivery.
Own both high level vision and hands on management of Bureau Plans, exception handling, compliance controls, and audit/CAPA response activities.
Influence senior cross functional stakeholders (including Commercial business unit leadership) without direct authority to drive alignment and adoption of standardized ways of working.
Hold stakeholders accountable to established processes and governance while evolving the operating model as business needs, regulatory expectations, and engagement strategies change.
Partner closely with Compliance, Legal, Medical, and Commercial teams to ensure speaker activities are executed in a compliant, transparent, and auditable manner.
Identify future state opportunities for operational improvement, including digital enablement, automation, and AI supported capabilities, and lead adoption where appropriate.