Head of Transformation, Investment Services - Senior Vice President

State Street•Boston, MA

12d•$225,000 - $337,500

About The Position

The Head of Transformation is the senior transformation leader for Investment Services and the primary link between the business and State Street’s enterprise transformation agenda. Reporting jointly to the President of Investment Services and the Global Head of Transformation, this role ensures initiatives align with enterprise priorities, are executed with discipline, and deliver measurable value for clients, employees, shareholders, and regulators. The role partners with leaders across business, technology, operations, finance, risk, and corporate functions to define and execute an integrated transformation agenda. It champions modern, product-centric ways of working, organizational alignment, and clear communication of transformation priorities, progress, and outcomes. As a visible transformation ambassador, the role communicates the transformation vision and results through consistent messages that engage stakeholders at all levels. Investment Services is pursuing a multi-year transformation to simplify its operating model, modernize platforms and processes, accelerate adoption of technology and AI, strengthen resiliency and controls, and enhance client outcomes. This position helps shape the business’s future operating model by driving modernization, simplification, operational excellence, and enterprise alignment while supporting sustainable value creation for clients and shareholders.

Requirements

Substantial experience leading large-scale transformation within complex, highly regulated financial services organizations, investment servicing businesses, or leading consulting firms.
Deep expertise in operating model transformation, technology modernization, data and AI, operational excellence, Agile delivery, and enterprise change management.
A proven track record of developing transformation strategies, leading complex portfolios, influencing senior stakeholders, and delivering measurable business outcomes across client experience, productivity, financial performance, resiliency, and risk management.
Strong executive presence and commercial and financial acumen.
Exceptional communication skills and the ability to operate effectively in highly matrixed environments.
Ability to combine strategic thinking with disciplined execution, influence without authority, foster collaboration across organizational boundaries, and translate complex transformation priorities into clear and compelling messages for leaders, employees, clients, regulators, and governance bodies.

Responsibilities

Partner with the President of Investment Services and leadership team to define and maintain a multi-year transformation roadmap aligned with business strategy, client priorities, financial objectives, and enterprise standards.
Translate strategic priorities into a sequenced portfolio with clear ownership, milestones, dependencies, and measurable outcomes.
Drive alignment across Technology, Data, Operations, Product, Risk, and Finance to coordinate execution.
Advise senior leaders on transformation strategy, operating model evolution, and organizational effectiveness.
Own the Investment Services transformation portfolio, including prioritization, governance, coordination, and delivery.
Lead critical cross-functional transformation programs in alignment with enterprise transformation standards and governance requirements.
Establish transparent governance, reporting, dependency management, risk escalation, and benefits realization processes.
Partner with Internal Communications to ensure consistent communication of transformation priorities, milestones, risks, and outcomes.
Serve as the primary liaison between Investment Services and the Enterprise Transformation Office.
Align divisional and enterprise priorities, standards, capabilities, and investments; manage cross-enterprise dependencies, resource constraints, and investment trade-offs.
Promote reuse of enterprise capabilities and challenge duplication or fragmented solutions.
Accelerate modernization of platforms, processes, data, and service delivery through technology, automation, AI, and digital capabilities.
Drive adoption of enterprise product, value-stream, and Agile delivery models across Investment Services.
Ensure emerging technology solutions comply with enterprise architecture, risk, cyber, data, and responsible AI standards.
Partner with business, operations, technology, and finance leaders to improve scalability, productivity, and client outcomes.
Lead adoption of new capabilities, technologies, operating models, and ways of working across Investment Services.
Establish accountability, performance measures, and operating routines with leaders to sustain transformation outcomes.
Drive organizational engagement and change readiness through effective communication and stakeholder alignment.
Build long-term organizational capability for continuous improvement and transformation.
Simplify client and operational journeys to reduce complexity, manual intervention, duplication, and structural cost while improving service quality.
Ensure transformation initiatives enhance resiliency, control effectiveness, regulatory readiness, operational stability, and data quality.
Partner with Risk, Compliance, Legal, Audit, and Regulatory Affairs to embed appropriate governance and controls.
Maintain a strong client focus throughout periods of change.

Benefits

Retirement savings plan (401K) with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
Paid time off, including vacation, sick leave, short-term disability, and leave for family care responsibilities.
Access to an Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans).
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.