Head of Technology
About The Position
TMI is a category-leading temporary-tattoo manufacturer and multi-brand portfolio (DTC, Amazon, retail, B2B) transforming from a traditional printer into a product-led, digital-first commerce company. You will be the single architect and owner of the technology that makes that leap possible — with full autonomy, a seat at the leadership table, and a clear runway to VP or CTO. This role stands out due to total ownership of ERP, ecommerce, CRM/martech, data, security, and infrastructure, with success measured on growth (revenue, conversion, LTV) rather than just uptime. You will build at a pivotal moment, shaping the foundation during a company reinvention. You’ll unify TMI’s technology footprint into one cohesive environment that drives revenue, operational excellence, and an exceptional end-to-end customer experience. The work blends strategy with hands-on leadership: you’ll set the roadmap and roll up your sleeves to deliver it, partnering across Marketing, Operations, Product, Sales, and Finance. In a high-SKU, high-mix, short-run manufacturing and mass-customization business, you’ll connect the systems that let us design, sell, produce, and ship at scale.
Requirements
- 8+ years leading technology for e-commerce, marketplace, on-demand manufacturing, or mass customization.
- Hands-on ownership of ERP + ecommerce + CRM/martech + data, end-to-end.
- A track record of growing revenue through technology — not just keeping systems running.
- Experience integrating cloud-based ERP with e-commerce platforms.
- Proven ability to manage vendors, contractors, and a small internal team.
Nice To Haves
- POD / web-to-print / personalization platform experience.
- Shopify ecosystem depth and Amazon Seller Central technical integration.
- PrintVis or comparable ERP (Dynamics 365 BC, PrintIQ, EFI Pace, Radius, etc.).
- High-SKU, high-mix, short-run manufacturing experience.
Responsibilities
- Own the technology roadmap across Shopify, Amazon, and future channels.
- Lift conversion, AOV, retention, product discovery, and checkout with Marketing & Product.
- Ensure the customer design/customizer tool renders and prints accurately across sizes and styles.
- Manage web performance, uptime, site speed, tagging, and A/B & multivariate testing.
- Lead full PrintVis ERP implementation and adoption across production, planning, inventory, and fulfillment.
- Integrate ERP with e-commerce, CRM, analytics, and 3PL/WMS systems.
- Oversee cloud, networking, cybersecurity, end-user support, and IT operations.
- Automate to raise throughput and remove manual touchpoints.
- Own the CRM/CDP/ESP stack powering lifecycle automation and segmentation.
- Grow repeat purchase and LTV via personalization, loyalty, and remarketing.
- Give Marketing accurate dashboards across CAC, LTV, ROAS, CVR, and attribution.
- Build the centralized data layer connecting ERP, ecommerce, CRM, and marketplaces.
- Deliver executive dashboards for forecasting, demand, behavior, and margin.
- Establish data governance and standard metrics company-wide.
- Own the cybersecurity roadmap, access management, and compliance readiness.
- Lead incident response and business continuity.
- Create policies, standards, and training that scale with rapid growth.
- Lead a small, high-impact internal team and strategically deploy vendors.
- Translate business needs into scalable, measurable solutions.
- Drive cross-functional prioritization across the company.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
