Head of Technology & Network Experience

Travelpro Products, Inc.•Boca Raton, FL

5d•Onsite

About The Position

This role sits at the center of Travelpro’s transformation—from a trusted legacy brand into a design-led, consumer-obsessed modern mobility company. The Head of Technology & Network Experience leads our technology function across the U.S. and Canada from our Boca Raton, FL headquarters. The role owns the Microsoft ecosystem, the Fortinet network and security stack, VPN and connectivity, JD Edwards EnterpriseOne, and the full software and subscription portfolio, and it implements and secures AI in partnership with the Head of Digital Transformation. In the first 6 to 12 months, success means a stable, well-secured environment, a maturing JD Edwards practice, and clear technology standards across both countries. The role partners closely with Operations, Finance, and Customer Service, manages our MSP partners, and works alongside our Canada-based JDE expert. It is a hands-on leadership role created to support the rapid growth of our U.S. operations.

Requirements

8+ years in IT or infrastructure leadership, including multi-site responsibility and direct vendor or MSP management.
Hands-on JD Edwards EnterpriseOne or SAP experience is required; this role must be, or rapidly become, an expert in the company’s ERP.
Proven success managing MSP partners and outsourced or co-managed IT.
Practical experience implementing and securing AI tools in a business environment.
Team leadership, with the ability to lead change and align stakeholders across locations.
Strategic thinking paired with hands-on execution and a bias for results.
Strong communication and stakeholder alignment across executive, operational, and frontline audiences.
Analytical, data-informed decision-making.
Adaptability in a fast-paced, growth-oriented environment.
Sound judgment and the discipline to bring order to evolving systems and priorities.

Nice To Haves

Experience in distribution, manufacturing, or consumer products is preferred.
Certifications such as Fortinet NSE, Microsoft 365 Certified, or CompTIA Network+/Security+ preferred.

Responsibilities

Serve as the hands-on JD Edwards EnterpriseOne expert for the U.S. organization, owning system stability, integrations, reporting, and continuous improvement.
Own and administer the full Microsoft ecosystem (Microsoft 365, Entra ID, Intune, and Windows endpoints) across all U.S. and Canadian sites.
Manage the Fortinet network and security stack (FortiGate firewalls and routers, switching, wireless, SD-WAN) and all VPN, remote access, and site-to-site connectivity.
Implement and secure AI across the business, owning the security, access, and governance posture company-wide, while the Head of Digital Transformation owns AI strategy and tool selection.
Own the full software and subscription portfolio and hold our MSP partners accountable for service quality, scope, and cost.
Lead cybersecurity, disaster recovery, and business continuity, and deliver network and technology training to raise everyday technology fluency.
Plan and optimize the IT budget across both countries, and act as a trusted technology advisor to senior leadership.
Provide leadership to our Canada-based Technology & Network Experience Lead, a deep JDE expert who reports into this role, building shared bench strength on the platform.