Head of Technology Process Re-Engineering, Managing Director

State Street•Boston, MA

4d•$170,000 - $267,500

About The Position

We are seeking a Managing Director level Head of Technology Process Re-Engineering to establish and lead a GTS-focused capability for technology process mapping, process re-engineering, and operational transparency across State Street Global Technology Services. This role will report to the GTS Head of Process Improvement and Risk Remediation. This role will drive the development of standardized process views for key GTS technology processes, improve end-to-end process understanding, and identify opportunities to simplify, optimize, and strengthen control effectiveness within the GTS operating environment. The ideal candidate is a senior technology transformation leader with deep experience in process mapping, operating model design, and process re-engineering within a large, complex, and regulated technology organization. This individual must be able to translate fragmented knowledge into clear, actionable process maps and improvement roadmaps that support GTS decision-making, risk reduction, and sustained operational improvement. This is a GTS-facing leadership role expected to partner with GTS senior leaders, technology process owners, risk partners, platform teams, and global delivery organizations. The Head of Technology Process Mapping will be expected to define the standards, tooling approach, and governance model for GTS process mapping while also leading hands-on efforts to document, analyze, redesign, and embed improved ways of working.

Requirements

Technology Process Leadership: Proven ability to define and scale process mapping, process architecture, and process re-engineering capabilities within a large, matrixed technology organization.
Re-engineering Mindset: Demonstrated experience identifying process inefficiencies and translating analysis into practical redesign options, implementation plans, and measurable outcomes.
Executive Stakeholder Influence: Ability to engage senior leaders, challenge constructively, build consensus, and drive decisions across organizational boundaries.
Risk and Control Orientation: Strong understanding of how process design, ownership, controls, metrics, and evidence support operational resilience and a sound control environment.
Structured Communication: Exceptional written, verbal, and facilitation skills, with the ability to convert complex processes into clear narratives, visual maps, decision materials, and executive-ready recommendations.
Analytical Depth: Strong ability to evaluate process data, control evidence, performance indicators, organizational handoffs, and operating model constraints to identify root causes and improvement opportunities.
Change Leadership: Ability to move GTS teams from documentation to adoption by embedding standards, reinforcing accountability, and sustaining improved ways of working across global technology teams.
15+ years of experience leading technology process transformation, process re-engineering, business architecture, operational excellence, technology transformation, or risk-aligned remediation initiatives within large organizations.
Experience operating at a senior leadership level, preferably within financial services, technology, operations, risk management, or another highly regulated environment.
Demonstrated expertise with process mapping and re-engineering methods such as BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping, operating model design, or related disciplines.
Experience building process standards, governance models, repositories, reusable templates, maturity assessments, and executive reporting for technology process improvement programs.
Strong track record working with globally distributed technology teams and influencing senior stakeholders across GTS, risk, operations, and business-aligned technology functions.

Responsibilities

Define and lead the GTS technology process mapping approach, including standards, methodology, taxonomy, tooling approach, and adoption model for documenting critical technology processes across GTS functions.
Build and maintain clear end-to-end views of priority GTS processes, connecting activities, roles, systems, handoffs, controls, pain points, and performance indicators to improve transparency and accountability.
Build out and lead a small team of process mapping professionals across two global locations, ensuring consistent standards, delivery quality, and stakeholder engagement across the GTS process mapping portfolio.
Lead structured process analysis to identify duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and opportunities to simplify or standardize execution.
Partner with GTS process owners and transformation teams to design future-state processes, clarify roles and decision rights, and develop practical implementation roadmaps that improve efficiency, risk management, and operating discipline.
Establish measurable outcomes for GTS process re-engineering efforts, including reduced complexity, improved cycle times, stronger control alignment, clearer accountability, and better management reporting.
Create and maintain governance routines that ensure GTS technology process maps remain current, validated, owned, and aligned to GTS standards, control expectations, and management reporting needs.
Develop executive-ready reporting that communicates GTS process coverage, mapping maturity, key risks, improvement opportunities, open decisions, and progress against technology process improvement priorities.
Lead engagement with senior stakeholders across GTS technology, risk, operations, and delivery teams to drive alignment on current-state understanding, future-state design, prioritization of improvement opportunities, and adoption of redesigned processes.
Build credibility with global teams by facilitating fact-based discussions, resolving ownership ambiguity, challenging legacy ways of working, and helping teams move from process documentation to measurable process improvement.

Benefits

our retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks