Head of Technical Services

Waymo•Mountain View, CA

2d•Hybrid

About The Position

Waymo is seeking an Head of Technical Services to serve as our Master Systems Integrator (MSI) and top-level technical authority. In this role, you will bridge physical building operations and digital cloud platforms, defining long-term network architectures for Building Automation Systems (BAS) and Building Operating System (BOS) service frameworks. You will lead a team of engineers and technicians, enforce control design and BOS data standards, resolve critical operational outages, and partner across IT, Hardware, and Facilities to build scalable, enterprise-grade smart building solutions for all critical assets including our charger infrastructure. This role follows a hybrid work schedule and reports to Director of eMobility.

Requirements

5–7+ years of experience in building automation systems, OT/IT network integration, or master systems engineering, with deep expertise in BAS protocols (BACnet IP/MSTP, Modbus) and edge-to-cloud network architectures
Proficiency with Linux environments, programming/scripting (Python, Java, graphical block code), database management, and cloud technologies (GCP, AWS, Azure) used for facility data pipelines and BOS platform services
Strong foundational understanding of HVAC mechanics and electrical control circuits, with the hands-on ability to translate complex wiring diagrams, control submittals, and spatial schematics into standardized BOS data models
Application of ITIL, Agile/Scrum, or DevOps frameworks to smart building operations, combined with experience leading 3rd-level incident resolution, Root Cause Analysis (RCA), and network fault isolation
Demonstrated ability to navigate technical ambiguity, drive cross-functional alignment across IT and facilities teams, manage technical debt across legacy BAS infrastructure, and model core company behaviors

Nice To Haves

Prior experience serving as an MSI on enterprise-scale smart building projects, integrating edge OT networks and IP controllers into cloud Building Operating Systems (BOS) or Digital Twin platforms
Deep technical expertise in BACnet object mapping (AI/AV/AO/BI/BO), custom OT gateway configurations, and network standards for connected facility and charging infrastructure
Proven track record of transitioning organizations from disparate, manual building management tools to centralized enterprise BOS platforms
Experience managing charging infrastructure within autonomous vehicles, robotics, tech hardware, aerospace, or mission-critical enterprise environments

Responsibilities

Define the technical direction and global network architecture for Building Automation Systems (BAS) and Building Operating System (BOS) platforms, prioritizing system sustainability, enterprise scalability, and long-term risk mitigation
Act as the Master Systems Integrator (MSI), directing the integration of on-premise OT networks, IP controllers, BACnet protocols, and cloud BOS service architectures across disparate Charging and Building systems
Serve as the primary 3rd-level technical contact during critical BAS network disruptions and BOS integration outages, leading root cause analysis (RCA) and deploying permanent architectural fixes under pressure
Oversee the creation of control submittals, network topologies, panel layouts, and controller programming (graphical block and line code) while enforcing BOS data schemas, OCPP guidelines, and code reviews
Lead and motivate a team of automation technicians and integration engineers, building technical depth in BAS network diagnostics, protocol configuration, and hands-on operational excellence
Bridge physical facilities and software teams by partnering with IT, Hardware Engineering, Fleet Operations, and automation vendors to translate operational needs into integrated BOS requirements